Ross Maclean
Executive Operations Director at Compass Group | New Zealand
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Ross Maclean serves as the Operations Director at Compass Group, where he leverages his extensive experience in managing large and diverse workforces to drive operational excellence across the organization. With a strong focus on continuous improvement, Ross is dedicated to maintaining high service delivery levels while simultaneously enhancing financial performance. His leadership is pivotal in overseeing the daily operations of more than 4,500 staff members across over 300 sites in New Zealand, ensuring that each team member is aligned with the company’s commitment to exceptional customer satisfaction.
Ross’s background spans both the healthcare and hospitality sectors, providing him with a unique perspective on the nuances of service delivery in varied environments. His expertise in operations management is complemented by a robust skill set that includes business process improvement, vendor management, and procurement strategies. This multifaceted approach allows him to effectively implement innovative solutions that not only streamline operations but also elevate the overall customer experience.
Currently, Ross is spearheading key projects aimed at enhancing operational efficiencies and driving business development initiatives. His strategic foresight in forecasting and bid preparation has positioned Compass Group as a leader in the competitive landscape of catering and hospitality services. By setting high standards and fostering a culture of excellence, Ross Maclean continues to make a significant impact on the organization, ensuring that Compass Group remains at the forefront of service innovation and customer satisfaction in New Zealand and beyond.
Executive Operations Director at Compass Group in October 2024 to Present
Operations Director at Compass Group in May 2019 to October 2024
Chief Operating Officer at Access Community Health in July 2016 to May 2019
General Manager New Zealand at Spotless Group in October 2015 to June 2016
General Manager Integrated Services at Spotless Group in February 2015 to September 2015
General Manager Health Services New Zealand at Spotless Group in June 2013 to January 2015
National Operations Manager at Spotless Group in January 2013 to May 2013
Regional Manager at Spotless Group in May 2012 to December 2012
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Customer Service
Organizational Effectiveness
Leadership
Human Resources
Strategic Planning
Food & Beverage
Budgets
Presentations
Motivated self-starter
Management
Facilities Management
Project Planning
CRM
Time Management
Continuous Improvement
Business Development
Contract Management
Executive Management
Retail
P&L
Contract Negotiation
Training
Customer Satisfaction
FM
Team Building
Operations Management
Building Maintenance
Team Leadership
Business Process Improvement
Forecasting
Facilities Operations
P&L Management
Performance Management
Service Delivery
Strategy
Vendor Management
PFI
Building Management Systems
Customer Retention
Procurement
Bid Writing
Energy Management
Tender Management
Bid Preparation
Commercial Management
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Discover more about Compass GroupWhat is Ross Maclean email address?
Email Ross Maclean at [email protected]. This email is the most updated Ross Maclean email found in 2026.
How to contact Ross Maclean?
To contact Ross Maclean send an email to [email protected]. (updated on October 24, 2024)
What company does Ross Maclean work for?
Ross Maclean works for Compass Group
What is Ross Maclean's role at Compass Group?
Ross Maclean is Executive Operations Director
What is Ross Maclean's Phone Number?
Ross Maclean's phone (**) *** *** 254
What industry does Ross Maclean work in?
Ross Maclean works in the Leasing Real Estate industry.
Ross Maclean Email Addresses
Ross Maclean Phone Numbers
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