Ronen Shlinger
Director, Customer Experience Product Management at Cisco | Israel
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Ronen Shlinger currently serves as the Global Projects Delivery Lead at Cisco, where he leverages his extensive expertise in service-oriented operations to drive customer success and enhance service delivery across the organization. With a robust background in managing large-scale customer support operations, Ronen is adept at integrating innovative solutions that streamline processes and elevate the customer experience. His role involves overseeing the implementation of Service Provider Automation Solutions, which are pivotal in optimizing service delivery for telecommunications and enterprise clients.
Ronen's leadership is characterized by a results-driven approach, ensuring that objectives and targets are not only met but exceeded. He has successfully spearheaded key projects that focus on enhancing self-service capabilities and knowledge base utilization, empowering customers to resolve issues independently while improving overall satisfaction. His proficiency in program management and system deployment has been instrumental in restructuring organizational frameworks to better align with evolving market demands.
In addition to his technical acumen in areas such as telephony, Ethernet, and wireless solutions, Ronen excels in team leadership, fostering a culture of collaboration and innovation within his teams. His strategic vision and commitment to customer success have positioned him as a key player in Cisco's mission to deliver exceptional service experiences. As the telecommunications landscape continues to evolve, Ronen remains at the forefront, driving initiatives that not only meet current needs but also anticipate future challenges in the industry.
Director, Customer Experience Product Management at Cisco in February 2022 to Present
Global Projects Delivery Lead at Cisco at Cisco in July 2021 to July 2022
Head Of Projects Delivery at Sedona Systems in May 2020 to August 2021
VP Customer Success and Post Sale Delivery at Transmit Security in April 2019 to November 2019
VP Global Customer Services at Verint Security Intelligence Solutions in February 2017 to April 2019
Head of New Product Integration (Delivery) at Cisco in February 2013 to February 2017
Global Customer Support Director at Intucell (acquired by CISCO) in February 2013 to May 2014
Service Director APAC at Verint in June 2009 to February 2013
AVP Delivery manager at ECtel in October 2006 to March 2009
Customer support director at ECtel in October 2006 to October 2006
Customer support Director at Comverse in January 1998 to January 2006
CS manager at Comverse Network Systems in January 1998 to January 2006
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The College of Management Academic Studies, Master of Business Administration (M.B.A.), January 2015 to January 2016
Ben-Gurion University of the Negev, BA, January 1994 to January 1996
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Hebrew
Cellular
Call Center
Operation
Telecommunications
Professional Services
Integration
GSM
Billing
Customer Relations
Customer Facing
Deployment
Program Management
Operations Management
Strategic Planning
Negotiation
Telephony
Process Improvement
System Deployment
Customer Experience Management
Cellular Communications
Call Centers
Pre-sales
Management
Team Management
Ethernet
Mobile Devices
Software Project Management
Customer Service
TCP/IP
IP
CRM
Telco
Wireless
VAS
Product Management
Business Intelligence
Enterprise Software
SS7
SIP
Team Leadership
VoIP
SaaS
Cross-functional Team Leadership
Cloud Computing
Invoicing
Product Marketing
Start-ups
Customer Support
Strategic Partnerships
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Discover more about CiscoWhat is Ronen Shlinger email address?
Email Ronen Shlinger at [email protected] and [email protected]. This email is the most updated Ronen Shlinger's email found in 2026.
How to contact Ronen Shlinger?
To contact Ronen Shlinger send an email to [email protected] or [email protected].
What company does Ronen Shlinger work for?
Ronen Shlinger works for Cisco
What is Ronen Shlinger's role at Cisco?
Ronen Shlinger is Director, Customer Experience Product Management
What is Ronen Shlinger's Phone Number?
Ronen Shlinger's phone (**) *** *** 165
What industry does Ronen Shlinger work in?
Ronen Shlinger works in the Computer Software industry.
Ronen Shlinger Email Addresses
Ronen Shlinger Phone Numbers
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