Rod Peyton
Sr. Analyst, QC Servicing Communications (Remote) at Carrington Mortgage Holdings | Winchester, California, United States
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Rod Peyton is a dynamic Senior Analyst at Carrington Mortgage Holdings, specializing in Quality Control (QC) Servicing Communications. His unique blend of creative and analytical skills, honed through an MBA in progress and an MFA from the American Film Institute, positions him as a dual threat in the financial services industry. With over a decade of experience in the film sector, Rod has mastered the art of storytelling, which he now applies to data analysis and problem-solving within the mortgage servicing landscape.
In his current role, Rod has been instrumental in developing innovative solutions that significantly reduce risk and enhance the efficacy of the call monitoring team. His proactive approach led to the creation and leadership of a nationwide Improved Customer Experience initiative, where he successfully project-managed the implementation across eight departments. This initiative not only transformed the customer service culture but also involved training over 400 call center agents on new processes aimed at elevating customer satisfaction.
Rod’s expertise in data visualization and trend reporting is evident in his development of interactive Excel dashboards that provide actionable insights into performance metrics. His proficiency in data cleaning and risk management ensures that the information used for decision-making is both accurate and relevant. As a cross-functional team leader, he effectively collaborates with various departments to drive business process improvements while adhering to the U.S. Fair Debt Collection Practices Act (FDCPA). Rod Peyton’s commitment to leveraging data to tell compelling stories and solve complex problems makes him a valuable asset to Carrington Mortgage Holdings and the broader financial services industry.
Sr. Analyst, QC Servicing Communications (Remote) at Carrington Mortgage Holdings in April 2021 to Present
QC Servicing Communications & Compliance Analyst (Remote) at Carrington Mortgage Holdings in December 2022 to Present
Analyst, QC Servicing Communications (Remote) at Carrington Mortgage Holdings in February 2020 to April 2021
Freelance Script Analyst at Alcon Entertainment in July 2019 to November 2019
Financial Crimes Analyst - Transition Team Coach at Wells Fargo in June 2018 to April 2019
Financial Crimes Analyst - Assist Team at Wells Fargo in November 2017 to June 2018
Financial Crimes Specialist II at Wells Fargo in September 2016 to November 2017
Freelance Script Analyst at Alcon Entertainment in April 2015 to May 2017
Quality Assurance and Letters Specialist at DCM Services in January 2015 to June 2015
Instructor at IFP Minnesota Center for Media Arts in May 2015 to May 2015
Estate Claims Specialist at DCM Services in September 2014 to January 2015
Instructor at IFP Minnesota Center for Media Arts in October 2014 to November 2014
Instructor at IFP Minnesota Center for Media Arts in October 2014 to November 2014
Alumni Mentor/Guest Panelist at University of Minnesota in April 2014 to April 2014
Co-creator/Head Writer, Ingress Report at Big Frame in March 2013 to April 2014
Instructor at IFP Minnesota Center for Media Arts in February 2014 to February 2014
Instructor at IFP Minnesota Center for Media Arts in November 2013 to November 2013
Founder/Coordinator at MFA Writers Group in May 2010 to March 2013
Instructor at AFI in January 2013 to January 2013
Development Intern at Ghost House Pictures in June 2010 to December 2010
Remittances Team Lead at DCM Services in December 2004 to July 2009
Guest Lecturer at University of Minnesota in April 2008 to April 2008
Legal Assistant at DCM Services in July 2004 to December 2004
Office Supervisor at Borders in September 2003 to May 2004
Head Cashier at Barnes & Noble in August 2001 to September 2003
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Stakeholder Management
Problem Solving
Business Analytics
Analytical Skills
Business Analysis
User Acceptance Testing
Data Visualization
Data Cleaning
SQL
Cross-functional Team Leadership
Data Analysis
Risk Management
Technical Writing
Screenwriting
Teaching
Television
Video Production
Video Games
Business Process Improvement
Copy Editing
Proofreading
Microsoft Office
Microsoft Excel
Decision-Making
Presentation Skills
Communication
Coaching
Critical Thinking
Script Coverage
Data Manipulation
Data Preparation
New Hire Training
Regulation E
U.S. Fair Debt Collection Practices Act (FDCPA)
Employee Learning & Development
Financial Regulation
Microsoft PowerPoint
Microsoft Outlook
Teamwork
Process Improvement
Financial Services
Training
Microsoft Word
Regulatory Compliance
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Discover more about Carrington Mortgage HoldingsWhat is Rod Peyton email address?
Email Rod Peyton at [email protected]. This email is the most updated Rod Peyton email found in 2026.
How to contact Rod Peyton?
To contact Rod Peyton send an email to [email protected]. (updated on September 13, 2024)
What company does Rod Peyton work for?
Rod Peyton works for Carrington Mortgage Holdings
What is Rod Peyton's role at Carrington Mortgage Holdings?
Rod Peyton is Sr. Analyst, QC Servicing Communications (Remote)
What is Rod Peyton's Phone Number?
Rod Peyton's phone (213) ***-*987
What industry does Rod Peyton work in?
Rod Peyton works in the E-Learning Providers industry.
Rod Peyton Email Addresses
Rod Peyton Phone Numbers
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