Roberto Gomez
Field Service Manager at Securus Technologies | Queens, New York, United States
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Roberto Gomez is a dedicated Field Service Manager at Securus Technologies, where he leverages his extensive expertise in operations management and customer relationship management to enhance the functionality and reliability of Securus tablets. In his current role, Roberto is instrumental in coordinating cross-functional teams to address user concerns and resolve software and hardware issues, ensuring uninterrupted service delivery for clients in the corrections and law enforcement sectors. His proficiency in utilizing Salesforce enables him to efficiently manage and respond to service tickets, guaranteeing timely resolutions that enhance user satisfaction and operational efficiency.
Roberto's key projects include the configuration, management, and troubleshooting of various software applications on Securus tablets, which are critical tools for inmate communication and rehabilitation programs. His strategic mindset and attention to detail allow him to navigate complex challenges effectively, often implementing alternative solutions that minimize downtime and optimize resource allocation. As a subject matter expert, he not only addresses immediate technical issues but also contributes to the development of training materials and best practices that empower his team and improve overall service quality.
With strong oral communication skills and a commitment to employee development, Roberto fosters a collaborative environment that encourages team management and operational excellence. His ability to assess risks and implement effective strategies positions him as a key player in driving Securus Technologies' mission to provide innovative solutions that enhance safety and communication within correctional facilities. Through his results-driven approach, Roberto continues to make significant contributions to the organization, ensuring that Securus remains at the forefront of technology in the corrections industry.
Field Service Manager at Securus Technologies in February 2024 to March 2025
Team Leader at H&R Block in December 2023 to April 2024
Operations Manager at PRACTICE Benefit Corp in February 2021 to June 2023
Private Tutor at PRACTICE Benefit Corp in February 2021 to February 2022
Personal Assistant at Cooperative Consumer Care in November 2020 to April 2021
Articulation Specialist at Binghamton University Admission Center in October 2017 to May 2020
Laboratory Assistant at Columbia University Vagelos College of Physicians and Surgeons in June 2018 to August 2018
Representative at State University of New York College of Optometry in April 2018 to April 2018
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Customer Service
Performance Metrics
Accounts Payable & Receivable
Financial Operations
HR Operations
Petty Cash
Executive Calendar Management
Interpersonal Skills
Spreadsheets
Research Skills
Calendars
Written Communication
Executive Administrative Assistance
Administrative Assistance
Coordinate Meetings
Salesforce.com
Ukg
Project Planning
Organizing Meetings
Cross-functional Team Leadership
Organization Skills
Office Administration
Performance Reviews
Microsoft Office
Operations
Skilled Multi-tasker
Product Management
Oral Communication
Psychology
STEM
Problem Solving
Supervisory Skills
Service Levels
Service Desk
Technological Proficiency
Data Visualization
Customer Relationship Management (CRM)
Key Performance Indicators
Microsoft PowerPoint
Attention to Detail
Risk Assessment
Microsoft Excel
Resource Management
Alternative Solutions
Operations Management
Strategic Planning
Employee development
Operational Efficiency
Team Management
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Discover more about Securus TechnologiesWhat is Roberto Gomez email address?
Email Roberto Gomez at [email protected]. This email is the most updated Roberto Gomez email found in 2026.
What is Roberto Gomez phone number?
Roberto Gomez phone number is +17025966750 and +17023022245.
How to contact Roberto Gomez?
To contact Roberto Gomez send an email to [email protected]. If you want to call Roberto Gomez try calling on +17025966750 and +17023022245. (updated on October 30, 2024)
What is Roberto Gomez net worth?
Roberto Gomez has an estimated net worth of -$2,499 to $2,499
What company does Roberto Gomez work for?
Roberto Gomez works for Securus Technologies
What is Roberto Gomez's role at Securus Technologies?
Roberto Gomez is Field Service Manager
What industry does Roberto Gomez work in?
Roberto Gomez works in the Education Administration Programs industry.
Roberto Gomez Email Addresses
Roberto Gomez Phone Numbers
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