Robert Riffe
Director of Relationship Support at Citizens | Westerly, Rhode Island, United States
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As the Director of Relationship Support at Citizens, Robert Riffe plays a pivotal role in enhancing the customer experience and optimizing operational efficiency within the organization. With a robust background in people management and customer service, Robert is dedicated to fostering a culture of continuous improvement across all HR functions for a dynamic team of 35 professionals. His strategic oversight encompasses recruitment, performance evaluations, and coaching, which have collectively led to a remarkable 20% increase in team efficiency and a significant reduction in employee turnover within just one year.
Robert's expertise extends beyond traditional HR responsibilities; he is also instrumental in enforcing critical risk, compliance, and authentication procedures, ensuring that the team adheres to industry standards and best practices. His meticulous approach to incident management has been crucial in overseeing the processing of over 6,000 monthly deposits, where he leverages key performance indicators (KPIs) to drive operational excellence.
In addition to his technical skills in Microsoft Excel and PowerPoint, Robert excels in corporate communications and the voice of the customer initiatives, which are vital for understanding client needs and enhancing service delivery. His proficiency in problem management and resiliency further positions him as a key player in navigating challenges and implementing effective solutions. As he continues to lead his team with passion and purpose, Robert Riffe remains committed to delivering exceptional results that align with Citizens' mission of providing outstanding customer service and support.
Director of Relationship Support at Citizens in April 2022 to Present
Service Management Office - Head of Enterprise Incident Management at Citizens in October 2017 to April 2022
Senior Business Incident Manager at Citizens in June 2015 to October 2017
Business Incident Manager at Citizens in January 2014 to June 2015
Internal Communications Assistant Manager at Citizens in January 2012 to January 2014
Contact Center Communications Manager at Citizens in December 2010 to January 2012
Senior Communications Specialist at Citizens in June 2007 to December 2010
Customer Service Representative at Citizens in February 2003 to June 2007
Music Director at WRIU in September 1999 to January 2006
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Succession Planning
Service Center
Delegation
Coaching
Strategic Relationships
System Performance
Client Services
Key Metrics
Business Relationship Management
Spelling
Grammar
Data-driven Decision Making
Collectibles
Skilled Multi-tasker
Team Management
Service Quality
Operational Efficiency
Contact Center Management
Keyboards
Key Performance Indicators
Organization Skills
Build Strong Relationships
Change Impact Analysis
Resiliency
Emergency Notification
Regulatory Requirements
Customer Satisfaction
Project Teams
Resolutions
Virtual Management
Incident Command
Incident Handling
Problem Management
Issue Management
People Management
Service-Level Agreements (SLA)
Voice of the Customer
Customer Support
Communication
Problem Solving
Leadership Development
Banking
Strategic Communications
Leadership
Internal Communications
Crisis Communications
Financial Services
Social Media
Project Management
Customer Experience
Call Centers
Editing
Strategic Planning
Corporate Communications
Event Planning
Newsletters
Business Continuity
Crisis Management
Incident Management
Writing
SharePoint
Microsoft Office
Microsoft Excel
PowerPoint
Management
Customer Service
Training
Public Speaking
Team Leadership
Employee Engagement
Strategic Partnerships
Intranet
Everbridge
Incident Response
Crisis Response
Process Improvement
IT Service Management
Continuous Improvement
Microsoft PowerPoint
Microsoft Outlook
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Discover more about CitizensWhat is Robert Riffe email address?
Email Robert Riffe at [email protected] and [email protected]. This email is the most updated Robert Riffe email found in 2026.
What is Robert Riffe phone number?
Robert Riffe phone number is +14017141364 and +14017141333.
How to contact Robert Riffe?
To contact Robert Riffe send an email to [email protected] or [email protected]. If you want to call Robert Riffe try calling on +14017141364 and +14017141333. (updated on October 29, 2024)
What is Robert Riffe net worth?
Robert Riffe has an estimated net worth of $75,000 to $99,999
What company does Robert Riffe work for?
Robert Riffe works for Citizens
What is Robert Riffe's role at Citizens?
Robert Riffe is Director of Relationship Support
What industry does Robert Riffe work in?
Robert Riffe works in the Financial Services industry.
Robert Riffe Email Addresses
Robert Riffe Phone Numbers
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