Robert Patterson
Senior Director IFM Digital Operations- AMR at JLL | Piney Flats, Tennessee, United States
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Robert Patterson serves as the Senior Director of IFM Digital Operations for the Americas Region at JLL, where he leverages his extensive expertise in technology product strategy and complex program management to drive operational excellence across a diverse portfolio of over 150 accounts. With a leadership role overseeing a dynamic team of 80+ professionals, Robert is at the forefront of implementing innovative end-to-end solutions that enhance operational enablement and deliver measurable outcomes for clients. His strategic vision is rooted in a deep understanding of business intelligence and the evolving landscape of facility management, allowing him to adapt to emerging trends and provide tailored guidance to accounts.
In his current role, Robert focuses on fostering collaboration among cross-functional teams, including Technology and Business Intelligence, to ensure that JLL's preferred solutions are seamlessly integrated and effectively utilized. His commitment to employee training and development is evident as he champions a culture of continuous improvement and collaborative problem-solving, empowering his team to excel in delivering exceptional customer experiences. By harnessing advanced technologies and data-driven insights, Robert is dedicated to optimizing processes that align with JLL’s global vision of operational efficiency and excellence. His ability to strategically analyze complex challenges and implement innovative solutions positions him as a key driver of success within the organization, making a significant impact on both client satisfaction and overall business performance.
Senior Director IFM Digital Operations- AMR at JLL in March 2020 to Present
Operations Manager TFM at JLL in January 2019 to March 2020
Global Program Manager at JLL in February 2016 to January 2019
Development Lead / Analyst Lead at Sprint Nextel in January 2011 to January 2016
Supervisor at Sprint Nextel in February 2006 to January 2011
Sales Coach and Analyst at Sprint Nextel in July 2003 to February 2006
Manager at Firehouse Restaurant in August 1999 to July 2003
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Outcome focused
Sales Operations
Employee Training
Training & Development
Customer Service Management
Analytics
Cross-functional Team Leadership
Strategic Partnerships
Communication
Forecasting
Data Analysis
Leadership
Technology Enhancements
Strategic Planning
Data insights
Collaborative Problem Solving
Data Analytics
ASP.NET
Access
SQL
Change Management
VB.NET
Process Improvement
Business Process Design
Team Leadership
Strategic Analysis
Strategic Leadership
Project Management
Analysis
Operations Management
Business Analysis
Call Centers
Coaching
Troubleshooting
Training
Customer Experience
Management
Telecommunications
Customer Service
Customer Satisfaction
Team Building
Contact Centers
Business Process Improvement
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Discover more about JLLWhat is Robert Patterson email address?
Email Robert Patterson at [email protected]. This email is the most updated Robert Patterson email found in 2026.
How to contact Robert Patterson?
To contact Robert Patterson send an email to [email protected].
What company does Robert Patterson work for?
Robert Patterson works for JLL
What is Robert Patterson's role at JLL?
Robert Patterson is Senior Director IFM Digital Operations- AMR
What is Robert Patterson's Phone Number?
Robert Patterson's phone (901) ***-*115
What industry does Robert Patterson work in?
Robert Patterson works in the Leasing Real Estate industry.
Robert Patterson Email Addresses
Robert Patterson Phone Numbers
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