Robert Patak
Director of Customer Care - North America at SodaStream International, Ltd. | Chicago, Illinois, United States
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As the Director of Customer Care for North America at SodaStream International, Ltd., Robert Patak is at the forefront of enhancing customer experiences in a rapidly evolving beverage industry. With over 18 years of experience in customer-centric roles, Robert has honed his expertise in developing and implementing comprehensive customer care strategies that align with organizational goals. His leadership spans operations across two international sites, ensuring that customer support is seamless and effective across multiple countries.
Under Robert's guidance, the customer care team has successfully adopted an omnichannel support structure, allowing for exceptional service delivery that meets the diverse needs of SodaStream's clientele. He is adept at KPI reporting and team coordination, which are critical for measuring success and driving continuous improvement. Robert's commitment to fostering valuable customer relationships has not only enhanced customer loyalty but has also significantly contributed to repeat business, a vital metric in today’s competitive market.
Key projects led by Robert include the refinement of sales processes and the implementation of innovative customer feedback mechanisms, which have provided actionable insights to further elevate service standards. His skills in cost management and payroll processing ensure that the customer care operations are not only effective but also efficient, maximizing resources while maintaining high-quality service. With a strong foundation in leadership and a passion for customer service, Robert Patak is dedicated to driving excellence at SodaStream, ensuring that every customer interaction reinforces the brand's commitment to quality and satisfaction. If you're interested in learning more about how Robert's expertise can enhance customer care strategies, let's connect!
Director of Customer Care - North America at SodaStream International, Ltd. in July 2022 to Present
Sr Manager of Customer Affairs and Engagement - North America at SodaStream International, Ltd. in August 2020 to July 2022
Senior HR Manager - Talent Acquisition at Lidl US in December 2018 to May 2020
Senior Manager Customer Care at Lidl US in February 2017 to May 2019
Customer Service Manager at Foodler.com in October 2014 to September 2016
Manager of Customer Support at Govolution in May 2011 to October 2014
Customer Service Manager at ThinkGeek in June 2007 to March 2011
Team Manager at Online Resources in September 2006 to May 2007
Team Manager at Stream International in May 2003 to April 2006
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KPI Reporting
Key Performance Indicators
Performance Management
Team Coordination
E-Commerce
System Administration
Project Planning
Time & Attendance
Coordinating Schedules
Operations Management
Brand Management
Online Reputation Management
People Management
Communication
Microsoft Excel
Coaching
Customer Relationship Management (CRM)
SOP Development
Report Writing
Cost Reduction
Invoice Processing
Project Management
Purchase Orders
Office Administration
Staff Development
Cost Management
Payroll Processing
Strategic Communications
Call Center
Customer Relations
E-commerce
Retail
VoIP
Customer Service
Electronic Payments
Payment Card Processing
NACHA
PCI Standards
Call Centers
Telecommunications
Training
CRM
Customer Experience
Leadership
Management
Microsoft Office
Salesforce.com
Team Leadership
Sales
Process Improvement
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Discover more about SodaStream International, Ltd.What is Robert Patak email address?
Email Robert Patak at [email protected]. This email is the most updated Robert Patak email found in 2026.
What is Robert Patak phone number?
Robert Patak phone number is +15714579598 and +15712471865.
How to contact Robert Patak?
To contact Robert Patak send an email to [email protected]. If you want to call Robert Patak try calling on +15714579598 and +15712471865.
What company does Robert Patak work for?
Robert Patak works for SodaStream International, Ltd.
What is Robert Patak's role at SodaStream International, Ltd.?
Robert Patak is Director of Customer Care - North America
What industry does Robert Patak work in?
Robert Patak works in the Retail industry.
Robert Patak Email Addresses
Robert Patak Phone Numbers
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