Robert Hurlock
Director CSC Operations at TransCore | Wilmington, Delaware, United States
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As the Director of CSC Operations at TransCore, Robert Hurlock plays a pivotal role in steering the State of Delaware E-ZPass program and Tier I DMV customer support towards operational excellence. With a robust background in business operations across diverse sectors including Transportation, Telecommunications, Banking, and Service Industries, Robert leverages his innovative and results-oriented approach to enhance both top and bottom-line profitability. His leadership is characterized by a commitment to exceeding Key Performance Indicators (KPIs) and revenue expectations, ensuring that contract program requirements are met with precision.
At TransCore, Robert leads seven highly skilled departments, fostering a culture of collaboration and transparency that empowers his team to excel. His strategic planning capabilities and expertise in contact center management are instrumental in driving a customer-centric experience that consistently exceeds expectations. By implementing process improvements and change management initiatives, he not only enhances operational efficiency but also cultivates a motivated workforce that thrives on challenges.
Robert’s analytical skills and proficiency in data analysis enable him to make informed decisions that align with the company’s strategic objectives. He is adept at outsourcing management and sales management, ensuring that all operational facets are optimized for success. Through his visionary leadership, Robert Hurlock continues to build strong relationships with stakeholders, positioning TransCore as a leader in the transportation sector while nurturing an environment where innovation and excellence are paramount.
Director CSC Operations at TransCore in January 2019 to October 2021
Senior Regional Manager Revenue Assurance & Business Operations at Comcast in January 2009 to January 2018
Regional Manager Business Operations at Comcast in January 2006 to January 2009
Business and Consumer Client Services Manager at IPAY / Pay by Touch Payment Solutions in January 2005 to January 2006
Assistant Vice President Business Service & Sales Manager at PNC in January 2000 to January 2004
Consumer Service & Sales Manager at PNC in January 1994 to January 2000
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Operations Management
Revenue Assurance Manager
Call Center Manager
Vendor Management
Process Improvement
Telecommunications
Call Centers
Customer Satisfaction
Customer Experience
Customer Retention
Forecasting
Budgets
Broadband
Business Process Improvement
Contact Centers
Strategic Planning
Customer Relationship Management (CRM)
Wireless Technologies
Program Management
Quality Management
call center management
outsource management
Project Management
Change Management
Sales Management
Performance Management
Strategy
Sales Operations
Business Analysis
Data Analysis
Analytical Skills
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Outlook
Cross-functional Team Leadership
Team Building
Management
Leadership
Team Leadership
Training
Employee Engagement
Strategic Partnerships
Organizational Leadership
Manager of Audit
Senior Business Operations Mananger
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Discover more about TransCoreWhat is Robert Hurlock email address?
Email Robert Hurlock at [email protected] and [email protected]. This email is the most updated Robert Hurlock email found in 2026.
What is Robert Hurlock phone number?
Robert Hurlock phone number is +13022995244 and +13024386261.
How to contact Robert Hurlock?
To contact Robert Hurlock send an email to [email protected] or [email protected]. If you want to call Robert Hurlock try calling on +13022995244 and +13024386261. (updated on October 29, 2024)
What is Robert Hurlock net worth?
Robert Hurlock has an estimated net worth of $750,000 to $999,999
What company does Robert Hurlock work for?
Robert Hurlock works for TransCore
What is Robert Hurlock's role at TransCore?
Robert Hurlock is Director CSC Operations
What industry does Robert Hurlock work in?
Robert Hurlock works in the It Services And It Consulting industry.
Robert Hurlock Email Addresses
Robert Hurlock Phone Numbers
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