Robert Charles
Senior Manager at Samsung Electronics America, Inc | New York City Metropolitan Area
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Robert Charles serves as the Senior Manager at Samsung Electronics America, Inc., where he plays a pivotal role in shaping the customer service landscape for one of the leading consumer electronics brands in the world. Based at the company’s U.S. headquarters in Ridgefield Park, NJ, Robert leads a national team that supports 12 regional managers and oversees a vast network of over 1,300 authorized service centers. These centers deliver in-home repair services to more than one million customers annually, underscoring his commitment to enhancing customer experience and operational efficiency.
With over 20 years of experience in the consumer electronics service industry, Robert has honed his expertise in managing both external authorized service centers and internal workforce teams, including call center operations and service repair technicians. His comprehensive background encompasses customer experience strategy, logistics, and strategic analysis of business performance, enabling him to drive significant improvements in service delivery and customer satisfaction.
Robert’s leadership is characterized by a strong focus on team building and cross-functional collaboration, ensuring that all stakeholders are aligned in delivering exceptional service. His financial acumen, backed by full P&L responsibility for net operating profit, allows him to implement effective financial planning and monitoring strategies that contribute to the overall success of the customer service division. As a forward-thinking professional, Robert is dedicated to fostering innovation and continuous improvement within the organization, positioning Samsung as a leader in customer service excellence in the competitive consumer electronics market.
Senior Manager at Samsung Electronics America, Inc in January 2014 to Present
Regional Manager - Field Services at Best Buy in May 2005 to April 2013
Technical Services Manager at Circuit City in February 2002 to May 2005
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Store Management
People Development
Team Building
Income Statement
Management
Loss Prevention
Troubleshooting
Customer Satisfaction
Inventory Management
Consumer Electronics
Customer Service
Training
Sales Management
Profit
Customer Experience
Big Box
Inventory Control
Sales
Operations Management
P&L Management
Leadership
Team Leadership
Business Development
Retail
Strategy
Strategic Planning
Cross-functional Team Leadership
Employee Training
Microsoft Office
Business Process Improvement
Account Management
Project Management
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What is Robert Charles email address?
Email Robert Charles at [email protected]. This email is the most updated Robert Charles email found in 2026.
What is Robert Charles phone number?
Robert Charles phone number is +16023344400 and +12013735854.
How to contact Robert Charles?
To contact Robert Charles send an email to [email protected]. If you want to call Robert Charles try calling on +16023344400 and +12013735854. (updated on September 13, 2024)
What company does Robert Charles work for?
Robert Charles works for Samsung Electronics America, Inc
What is Robert Charles's role at Samsung Electronics America, Inc?
Robert Charles is Senior Manager
What industry does Robert Charles work in?
Robert Charles works in the Appliances, Electrical, And Electronics Manufacturing industry.
Robert Charles Email Addresses
Robert Charles Phone Numbers
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