Robbi Laak
Customer Success Manager at SAP Americas | Sandwich, Massachusetts, United States
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Robbi Laak is a seasoned Client Delivery Manager at SAP, bringing over a decade of expertise in the SAP Private Hosting line of business. In this pivotal role, Robbi orchestrates end-to-end customer engagement, ensuring that clients experience seamless onboarding and continuous service delivery. His deep understanding of SAP cloud hosting environments allows him to guide clients through their digital transformation journeys, tailoring solutions that meet the unique demands of various industries.
Robbi excels in translating complex customer business needs into actionable strategies for Sales, Support, and Operations teams, fostering a collaborative environment that drives success. His strategic thinking and cross-functional team leadership skills enable him to manage key accounts effectively, ensuring that client relationships are nurtured and maintained at the highest level. With a focus on customer lifecycle management, Robbi is dedicated to enhancing customer retention and satisfaction, utilizing his expertise in relationship management to address escalations and deliver technical support when needed.
Currently, Robbi is spearheading several key projects aimed at optimizing service delivery processes and implementing governance frameworks that enhance operational efficiency. His commitment to achieving renewals and delighting customers is evident in his proactive approach to relationship management, where he consistently seeks feedback and identifies opportunities for improvement. As a thought leader in the SAP ecosystem, Robbi Laak is not only a trusted advisor to his clients but also a driving force behind their successful digital transformations.
Customer Success Manager at SAP Americas in December 2013 to April 2024
Solution Services Principle, SAP Global Premium Support at SAP Americas in November 2012 to December 2013
Consulting Services Engagement Manager, SAP Consulting Services – Utilities Industry at SAP Americas in November 2010 to November 2012
Client Services Executive, SAP Consulting Services Sales – Public Sector at SAP Americas in November 2004 to November 2010
Technical Solution Architect (2003-2004) – SAP Consulting Services at SAP Americas in November 2003 to November 2004
Technical Consulting Manager, SAP Consulting Services at SAP Americas in November 1999 to November 2003
Professional Musician - Trumpet at US Army in November 1982 to October 1985
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Distributed Team Management
Project Team Management
Technical consulting sales
Personnel Career Management
principle consult
Technical Leadership
Technical Documentation
Technical Analysis
Technical Training
Teamwork
Pre-Sales Technical Consulting
Project Management Office (PMO)
Strategic Consulting
Standard Operating Procedure (SOP)
Software as a Service (SaaS)
Director level
Complex Project Management
Problem Solving
Third-Party Vendor Management
Cross-functional Team Leadership
Customer Onboarding
Customer Lifecycle Management
Strategic Thinking
Key Account Relationship Building
Business Relationship Management
Customer Retention
Customer Escalation Management
Technical Support
Technical Staff Management
Managed Hosting
Customer Success
Technical Sales Consulting
Resource Management
Contract Negotiation
Contract Management
Cross-team Collaboration
Process Flow Documentation
Customer Service
Customer Service Management
Customer Service Operations
Customer Satisfaction
Customer Engagement
Enterprise Software
ERP
SAP
Solution Architecture
CRM
Business Intelligence
Business Process
Professional Services
Integration
IT Strategy
Consulting
Pre-sales
SAP ERP
Strategy
Service Delivery
SAP Implementation
Management
SAP Products
Business Analysis
Business Process Improvement
Project Planning
Program Management
Cloud Computing
SAP R/3
Technical Architecture
IT Management
HANA Enterprise Cloud
Cloud Computing IaaS
Cloud Consulting
HEC
Enterprise Resource Planning (ERP)
Sales
Process Improvement
Leadership
Information Technology
Account Management
Client Services
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What is Robbi Laak email address?
Email Robbi Laak at [email protected] and [email protected]. This email is the most updated Robbi Laak email found in 2026.
What is Robbi Laak phone number?
Robbi Laak phone number is +12679725608 and +12158395526.
How to contact Robbi Laak?
To contact Robbi Laak send an email to [email protected] or [email protected]. If you want to call Robbi Laak try calling on +12679725608 and +12158395526.
What is Robbi Laak net worth?
Robbi Laak has an estimated net worth of $750,000 to $999,999
What company does Robbi Laak work for?
Robbi Laak works for SAP Americas
What is Robbi Laak's role at SAP Americas?
Robbi Laak is Customer Success Manager
What industry does Robbi Laak work in?
Robbi Laak works in the Software Development industry.
Robbi Laak Email Addresses
Robbi Laak Phone Numbers
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