Rob Wilson
Director at Better Thinking Ltd | United Kingdom
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Rob Wilson is a seasoned operations leader with over two decades of experience in transforming customer service operations across diverse sectors, including financial services and technology. As the Director at Better Thinking Ltd, Rob specializes in providing consulting and interim solutions tailored to the unique challenges of the Contact Centre and Customer Service industry. His expertise lies in leading customer service teams through periods of change, ensuring that organizations not only meet but exceed customer expectations while driving operational efficiency.
Currently, Rob is spearheading several key projects aimed at enhancing digital transformation within customer service frameworks. His strategic approach involves conducting comprehensive operational assessments that identify areas for improvement and innovation. By leveraging his deep understanding of business strategy and program management, Rob helps organizations implement effective solutions that foster employee engagement and drive business growth.
In addition to his interim leadership roles, Rob collaborates with CX outsourcers to develop compelling propositions that differentiate them in a competitive market. His focus on culture change and strategic planning equips organizations with the tools they need to adapt to evolving customer demands and technological advancements. With a proven track record in problem-solving and sales operations, Rob Wilson continues to be a pivotal figure in shaping the future of customer service, ensuring that businesses thrive in an increasingly digital landscape.
Director at Better Thinking Ltd in September 2019 to Present
Independent Consultant at Camelot in April 2024 to Present
Co-Founder and Director at Service Economics Ltd in May 2024 to Present
Customer Service Director at Hyperoptic in September 2022 to March 2024
Director Of Service Operations (UK & I) at Marsh in January 2020 to May 2022
Paternity Leave at Sabbatical Break in May 2019 to December 2019
Customer Experience Transformation Director, France at Aviva in September 2016 to May 2019
Group Systems Thinking Director at Aviva in January 2014 to September 2016
Global Head of Systems Thinking at Aviva in July 2012 to December 2013
Head of Retail Operations at Aviva in December 2010 to July 2012
Head of Sales & Service Operations Support at Aviva in August 2008 to December 2010
Head of Sales and Customer Service at RAC in December 2007 to August 2008
Head of Business Development at RAC in November 2006 to December 2007
Head of Customer Management at Norwich Union Insurance in February 2003 to November 2006
Head of Insurance Operations at Ford Motor Company in February 2003 to September 2006
Head of Operations at Norwich Union Direct Life in August 2004 to August 2006
Head of Claims Investigation at Norwich Union Insurance in July 2000 to February 2003
Head of Direct Claims Operations at NORWICH UNION INSURANCE LIMITED in January 1997 to July 2000
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Contact Center Management
Digital Transformation
Key Performance Indicators
Problem Solving
Systems Thinking
Customer Experience
Change Management
Culture Change
Call Center
Performance Management
Call Centers
Strategy
Operations Management
Customer Satisfaction
Management
Process Improvement
Financial Services
Employee Engagement
Leadership
Customer Retention
Customer Service
Team Building
Sales Operations
Business Planning
Stakeholder Management
Team Management
Business Process Improvement
Insurance
Business Strategy
Business Transformation
Coaching
Sales
Relationship Management
Project Delivery
Program Management
Consulting
Business Relationship Management
RPA
Culture change
Team Leadership
Strategic Planning
General Management
Training
Business Development
Customer Insight
Executive Management
Business Process
Continuous Improvement
Customer Engagement
Customer Support
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Discover more about Better Thinking LtdWhat is Rob Wilson email address?
Email Rob Wilson at [email protected] and [email protected]. This email is the most updated Rob Wilson email found in 2026.
How to contact Rob Wilson?
To contact Rob Wilson send an email to [email protected] or [email protected]. (updated on October 29, 2024)
What company does Rob Wilson work for?
Rob Wilson works for Better Thinking Ltd
What is Rob Wilson's role at Better Thinking Ltd?
Rob Wilson is Director
What is Rob Wilson's Phone Number?
Rob Wilson's phone +44 ** **** *223
What industry does Rob Wilson work in?
Rob Wilson works in the Insurance industry.
Rob Wilson Email Addresses
Rob Wilson Phone Numbers
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