Rob Westervelt
Vice President of Customer Success at Balto | St Louis, Missouri, United States
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Rob Westervelt serves as the Vice President of Customer Success at Balto, where he leverages his extensive background in sales and customer relationship management to drive exceptional growth and retention strategies. With a keen focus on merging innovative sales methodologies with traditional customer success frameworks, Rob is dedicated to creating a world-class department that not only expands the customer base but also ensures long-term loyalty. His leadership of a talented team of Customer Success Managers (CSMs) is pivotal in achieving record Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) rates, reflecting his commitment to delivering unparalleled value to clients.
Under Rob’s guidance, the implementation team has streamlined processes to guarantee the fastest and smoothest onboarding experiences for new customers, setting the stage for successful long-term partnerships. His strategic approach to customer engagement is rooted in a deep understanding of growth strategies and revenue generation, enabling Balto to capitalize on upsell and cross-sell opportunities while minimizing churn. Rob’s expertise in forecasting and sales management, combined with his passion for customer service, empowers his team to anticipate client needs and proactively address potential challenges.
As he looks to the future, Rob is eager to continue refining the integration of sales and customer success, fostering a culture of continuous learning and improvement. His vision is to not only maintain high retention rates but also to cultivate a customer-centric environment that drives sustainable growth and innovation within the organization. Through his leadership, Balto is poised to set new benchmarks in customer success, ensuring that every client experience is exceptional and impactful.
Vice President of Customer Success at Balto in April 2023 to Present
Executive Member at Pavilion in August 2024 to Present
Director of Sales at Balto in May 2021 to April 2023
Account Executive at Balto in February 2019 to May 2021
Head Coach- Varsity Hockey at Seckman Sr. High School in June 2016 to May 2019
Sales Manager at Ricoh Americas Corporation in September 2015 to July 2018
Assistant Coach- Varsity Hockey at Seckman Sr. High School in June 2011 to May 2016
Assistant Coach- Peewee Major at St. Louis AAA Blues in June 2015 to May 2016
Senior Account Executive- Bay Area at Ricoh Americas Corporation in November 2014 to September 2015
Assistant Coach- Bantam Major at St. Louis AAA Blues in November 2014 to May 2015
Account Executive at Ricoh Americas Corporation in August 2011 to November 2014
Head Coach- JV Hockey at Seckman Sr. High School in June 2011 to May 2012
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Saint Louis University, Bachelor's Degree, January 2005 to January 2009
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Lead Generation
KPI Reporting
Forecasting
Emotional Intelligence
Presentations
Pre-IPO
Growth Strategies
Go-to-Market Strategy
Revenue Generation
Relationship Building
Sales
Account Management
Cold Calling
Leadership
Customer Service
Management
Marketing
Team Building
Strategic Planning
Salesforce.com
Sales Management
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Discover more about BaltoWhat is Rob Westervelt email address?
Email Rob Westervelt at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Rob Westervelt's email found in 2026.
How to contact Rob Westervelt?
To contact Rob Westervelt send an email to [email protected], [email protected], [email protected] or [email protected]. (updated on May 08, 2024)
What company does Rob Westervelt work for?
Rob Westervelt works for Balto
What is Rob Westervelt's role at Balto?
Rob Westervelt is Vice President of Customer Success
What is Rob Westervelt's Phone Number?
Rob Westervelt's phone (314) ***-*130
What industry does Rob Westervelt work in?
Rob Westervelt works in the Marketing & Advertising industry.
Rob Westervelt Email Addresses
Rob Westervelt Phone Numbers
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