Rob Morrison
Vice President, Digital Customer Success at Bonterra | Seattle, Washington, United States
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Rob Morrison is an accomplished Vice President of Customer Engagement at Bonterra, leveraging over 20 years of strategic leadership experience to enhance the customer experience journey for a diverse clientele. With a strong foundation in employee management and customer success, Rob has consistently demonstrated his ability to drive results through innovative strategies and a deep understanding of customer needs. His current role focuses on integrating key functions such as Customer Training, Digital Learning, Onboarding, and Customer Communications, creating a seamless and impactful experience for Bonterra’s largest pool of customers.
Rob is currently spearheading transformative projects aimed at reinvigorating the customer engagement framework. By harnessing his expertise in curriculum development and technical leadership, he is developing comprehensive training programs that empower customers and foster long-term relationships. His proficiency in tools like Salesforce.com and Trello enhances operational efficiency, ensuring that customer interactions are not only meaningful but also measurable.
As an ENFP, Rob thrives on creativity and collaboration, bringing a unique approach to leadership that encourages employee engagement and promotes a culture of continuous improvement. His previous roles, including Vice President of Training & Enablement and Global Head of Education, have equipped him with a robust skill set that emphasizes customer satisfaction and relationship management. Under his guidance, Bonterra is poised to redefine customer engagement standards, ensuring that every touchpoint is a testament to the company’s commitment to excellence.
Vice President, Digital Customer Success at Bonterra in June 2024 to Present
Vice President, Training & Enablement at Bonterra in October 2022 to July 2024
Global Head, Education & Training at Amadeus in February 2020 to September 2022
Head of Asia-Pacific Operations at Amadeus in November 2020 to December 2021
Director, Training & Consulting at Amadeus in January 2017 to February 2020
Manager, Customer Success at Amadeus in January 2016 to January 2017
Manager, HRM Solutions at Newmarket, an Amadeus company in January 2013 to January 2016
Business Consultant / Training Specialist at Newmarket, an Amadeus company in January 2007 to January 2013
Various Management Roles at Interstate Hotel & Resorts, Now part of Aimbridge Hospitality in May 2002 to January 2007
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Product-Led Growth
Artificial Intelligence (AI)
Synthesia
Digital Customer Success
Customer Communication
Digital Learning
Customer Product Training
Pendo
Gainsight
Strategic Planning
Enablement
Needs Assessment
Large Programs
Go-to-Market Strategy
Presentations
Field Enablement
Communication
External Communications
Trello
Curriculum
Onboarding
Product Training
Computer Software Training
Leadership Development
Curriculum Development
Professional Services Management
Customer Experience
Cross-team Collaboration
Customer Success
Technical Leadership
Executive-level Communication
Strategic Leadership
P&L Management
Software as a Service (SaaS)
Salesforce.com
Salesforce.com Consulting
Employee Engagement
Mergers & Acquisitions (M&A)
Change Management
Learning Management Systems
Scaled Agile Framework
Instructional Design
Business Strategy
Diversity & Inclusion
Revenue Analysis
Leadership
Management
Recruiting
Hospitality Management
Customer Satisfaction
Instructor-led Training
Training
Management Consulting
Business Development
Yield Management
Event Management
Sales
Customer Relationship Management (CRM)
Project Management
Consulting
Hospitality Industry
Dual Citizenship
Educational Materials Development
Coaching & Mentoring
Agile Project Management
Agile Methodologies
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Discover more about BonterraWhat is Rob Morrison email address?
Email Rob Morrison at [email protected] and [email protected]. This email is the most updated Rob Morrison's email found in 2026.
What is Rob Morrison phone number?
Rob Morrison phone number is +1 603-205-0907.
How to contact Rob Morrison?
To contact Rob Morrison send an email to [email protected] or [email protected]. If you want to call Rob Morrison try calling on +1 603-205-0907. (updated on April 06, 2024)
What company does Rob Morrison work for?
Rob Morrison works for Bonterra
What is Rob Morrison's role at Bonterra?
Rob Morrison is Vice President, Digital Customer Success
What industry does Rob Morrison work in?
Rob Morrison works in the Information Technology & Services industry.
Rob Morrison Email Addresses
Rob Morrison Phone Numbers
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