Rob Farrell
Product Owner - Experienced Advisor Transitions at Ameriprise Financial Services, LLC | Minneapolis, Minnesota, United States
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Rob Farrell is a dynamic Product Owner at Ameriprise Financial Services, LLC, specializing in Experienced Advisor Transitions. With over a decade of experience in IT service and call center management, Rob brings a wealth of knowledge and expertise to his role. His extensive background in Knowledge Management and Quality Assurance has equipped him with the skills necessary to enhance the onboarding experience for experienced advisors. By leveraging Six Sigma methodology and data analysis, Rob effectively identifies areas for improvement, ensuring that the onboarding process is both efficient and user-friendly.
In his current position, Rob acts as the voice of the customer, meticulously maintaining key information on personas, user journeys, product metrics, and benefits related to the Experienced Advisor Recruit and Acquisition Onboarding products. His ability to synthesize complex data into actionable insights allows him to partner effectively with cross-functional teams, driving initiatives that enhance user experience and operational efficiency. Rob's proficiency in troubleshooting, combined with his expertise in the ServiceNow ITIL Suite and reporting, enables him to address challenges proactively and implement solutions that align with organizational goals.
Rob's leadership in internal communications and management within call center environments further underscores his commitment to fostering a culture of continuous improvement. As he navigates the intricacies of the software development life cycle (SDLC), Rob remains focused on delivering high-quality products that meet the evolving needs of experienced advisors. His dedication to excellence and passion for enhancing client experiences position him as a key contributor to Ameriprise Financial Services' ongoing success in advisor transitions.
Product Owner - Experienced Advisor Transitions at Ameriprise Financial Services, LLC in October 2021 to Present
Senior Operations Manager - Advisor Technology Operations at Ameriprise Financial Services, LLC in December 2015 to October 2021
Operations Analyst at Ameriprise Financial Services, LLC in January 2014 to December 2015
Operations Lead - Field Knowledge and Release Management at CDI IT Solutions in August 2012 to January 2014
Operations Analyst - Multiple Roles at CDI IT Solutions in September 2011 to August 2012
Operations Lead - Quality/Training/Knowledge Management at CDI IT Solutions in December 2010 to September 2011
Level 2 Analyst - Quality and Training at CDI IT Solutions in September 2010 to December 2010
Level 2 Tech Analyst at CDI IT Solutions in February 2010 to September 2010
Tech Support/Customer Care at AT&T Mobility in February 2008 to February 2010
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Troubleshooting
IT Service Management
ITIL
Process Improvement
Vendor Management
Knowledge Management
Knowledge Sharing
ServiceNow ITIL Suite
ServiceNow Reporting
Knowledge Base
Internal Communications
Communication Skills
Unix User Admin
Active Directory
Project Management
Quality Assurance
Technical Support
Databases
Leadership
Call Centers
Disaster Recovery
Business Analysis
SDLC
Management
Business Process Improvement
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Discover more about Ameriprise Financial Services, LLCWhat is Rob Farrell email address?
Email Rob Farrell at [email protected]. This email is the most updated Rob Farrell email found in 2026.
What is Rob Farrell phone number?
Rob Farrell phone number is +16126786505 and +16127465309.
How to contact Rob Farrell?
To contact Rob Farrell send an email to [email protected]. If you want to call Rob Farrell try calling on +16126786505 and +16127465309. (updated on October 30, 2024)
What company does Rob Farrell work for?
Rob Farrell works for Ameriprise Financial Services, LLC
What is Rob Farrell's role at Ameriprise Financial Services, LLC?
Rob Farrell is Product Owner - Experienced Advisor Transitions
What industry does Rob Farrell work in?
Rob Farrell works in the Financial Services industry.
Rob Farrell Email Addresses
Rob Farrell Phone Numbers
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