Rob Dermott
Client Solutions Director at CCA Recruitment Group | Greater Manchester, England, United Kingdom
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Rob Dermott is a seasoned professional in the Contact Centre and Customer Experience (CX) recruitment landscape, currently serving as the Client Solutions Director at CCA Recruitment Group. With a remarkable career spanning over two decades, Rob has established himself as one of the UK's longest-serving recruiters in this niche sector, having embarked on his journey in 1997 at the country’s first boutique 'call centre' consultancy. His extensive experience has equipped him with a profound understanding of the intricacies of recruitment and retention strategies, particularly within the dynamic environment of contact centres.
In his current role, Rob is pivotal in developing and nurturing relationships across all organizational levels, from front-line teams to senior executives and board members. His ability to connect with diverse stakeholders is complemented by his hands-on approach to recruitment, where he continues to lead the charge in filling senior roles. Rob's expertise spans various disciplines and sectors, allowing him to provide tailored consultancy services that address the unique challenges faced by clients in the recruitment landscape.
Key projects under his leadership often focus on enhancing customer experience and optimizing recruitment processes, ensuring that organizations not only attract top talent but also retain them effectively. His skills in sales management, account management, and coaching further bolster his capability to drive results and foster a culture of excellence within the teams he oversees. As CCA Recruitment Group continues to innovate and expand its offerings, Rob Dermott remains at the forefront, leveraging his extensive knowledge and experience to deliver exceptional client solutions in the ever-evolving world of contact centre recruitment.
Executive Board Member at Hits Radio Cash for Kids in April 2020 to Present
Client Solutions Director at CCA Recruitment Group in February 2024 to Present
Associate Director at CCA Recruitment Group in June 2023 to February 2024
Director - psd Customer Contact, CX & HR at psd group in January 2017 to June 2023
Personal goal pursuit at Career Break in January 2023 to March 2023
Associate Director at psd group in January 2005 to December 2016
Principal Consultant at psd group in January 2003 to January 2005
Consultant at psd group in July 2000 to December 2002
Senior Consultant at Teleresources in January 1997 to June 2000
Direct Sales Representative at NWS Bank / Capital Bank in July 1995 to January 1997
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Thought Leadership
Contact centres
Customer Experiene
Recruitment/Retention
Sales Management
Consultancy
Contract Negotiation
Interviewing
Quality
Recruitment Advertising
Contract Recruitment
Team Management
Account Management
Competency Based Interviewing
Recruiting
Benchmarking
Customer Experience
Consultants
Graduate Recruitment
Executive Search
Performance Management
Technical Recruiting
Sourcing
Management
Screening Resumes
BPO
Call Center
Project Planning
Business Development
Business Transformation
Stakeholder Management
Search
Coaching
Interviews
Talent Acquisition
Change Management
Contact Centers
Permanent Placement
CRM
Outsourcing
Employer Branding
RPO
Candidate Generation
International Recruitment
Employee Engagement
Headhunt
Assessment Center
Recruiters
IT Recruitment
Client Development
Talent Management
Service Delivery
Resource Management
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Discover more about CCA Recruitment GroupWhat is Rob Dermott email address?
Email Rob Dermott at [email protected] and [email protected]. This email is the most updated Rob Dermott's email found in 2026.
What is Rob Dermott phone number?
Rob Dermott phone number is 07782281722.
How to contact Rob Dermott?
To contact Rob Dermott send an email to [email protected] or [email protected]. If you want to call Rob Dermott try calling on 07782281722.
What company does Rob Dermott work for?
Rob Dermott works for CCA Recruitment Group
What is Rob Dermott's role at CCA Recruitment Group?
Rob Dermott is Client Solutions Director
What industry does Rob Dermott work in?
Rob Dermott works in the Staffing & Recruiting industry.
Rob Dermott Email Addresses
Rob Dermott Phone Numbers
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