Rob Acma
Business Service Director at Lyreco UK and Ireland | Telford, England, United Kingdom
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Rob Acma serves as the Business Service Director at Lyreco UK and Ireland, where he leverages over 14 years of extensive experience in senior finance roles to drive operational excellence and enhance customer satisfaction. His journey at Lyreco began as a Qualified Accountant, where he honed his financial acumen and developed a strong foundation in managerial finance. In 2011, Rob transitioned to the Head of Customer Service, where he implemented innovative strategies that significantly improved service delivery and customer engagement. His success in this role led to his promotion to Customer Service Director in December 2012, where he continued to elevate the customer experience through effective team building and process improvement initiatives.
In 2016, Rob expanded his expertise by taking on the role of Marketing Director, where he integrated marketing strategies with customer service objectives to create a cohesive approach to workplace solutions. His current position as Business Service Director allows him to combine his finance and marketing knowledge to optimize business processes and enhance operational efficiency across the organization. Rob is passionate about fostering a culture of continuous improvement and collaboration, ensuring that Lyreco remains a trusted partner for its customers.
Under Rob's leadership, key projects have focused on leveraging SAP for streamlined operations, enhancing call center performance, and implementing business process improvements that align with Lyreco's commitment to social and environmental responsibility. His ability to analyze business needs and develop targeted strategies has positioned Lyreco as a leader in the workplace solutions industry, dedicated to creating a better working environment for all.
Business Service Director at Lyreco UK and Ireland in November 2018 to Present
Nespresso Business Solutions Director at Lyreco UK and Ireland in July 2021 to Present
Marketing Director at Lyreco UK and Ireland in May 2016 to October 2018
Customer Service Director at Lyreco UK and Ireland in August 2011 to April 2016
Chief Accountant at Lyreco UK and Ireland in June 2008 to July 2011
Management Accountant at Lyreco UK and Ireland in January 2000 to June 2008
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Management
CRM
Finance
Budgets
Accounting
Financial Forecasting
Management Accounting
Key Performance Indicators
SAP
Team Building
Customer Experience
Business Process Improvement
Customer Service
Forecasting
Customer Satisfaction
Call Centers
Process Improvement
Leadership
Managerial Finance
People Development
Business Analysis
Account Management
B2B
Key Account Management
Sales Operations
Budgeting
Customer Relationship Management (CRM)
Business-to-Business (B2B)
Marketing Strategy
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Discover more about Lyreco UK and IrelandWhat is Rob Acma email address?
Email Rob Acma at [email protected]. This email is the most updated Rob Acma email found in 2026.
How to contact Rob Acma?
To contact Rob Acma send an email to [email protected]. (updated on November 04, 2024)
What company does Rob Acma work for?
Rob Acma works for Lyreco UK and Ireland
What is Rob Acma's role at Lyreco UK and Ireland?
Rob Acma is Business Service Director
What is Rob Acma's Phone Number?
Rob Acma's phone +44 ** **** *302
What industry does Rob Acma work in?
Rob Acma works in the Retail industry.
Rob Acma Email Addresses
Rob Acma Phone Numbers
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