Ricky Frey
Global Support Manager at Dropsuite | Graham, Washington, United States
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Ricky Frey serves as the Global Support Manager at Dropsuite, where he is the driving force behind the company’s commitment to exceptional customer experience and support excellence. With a passion for customer experience and a deep understanding of support operations, Ricky leads a multicultural, globally dispersed team dedicated to providing top-tier technical account management and customer support. His role encompasses a wide array of responsibilities, including staffing, systems implementation, and the strategic vision for all customer-facing support initiatives.
Ricky's expertise in technical writing and business analytics enables him to craft clear, actionable documentation that enhances user understanding and engagement. His proficiency in web analytics and SQL empowers him to analyze customer interactions and support metrics, allowing for data-driven decisions that continuously improve service delivery. Moreover, his background in IT operations and management ensures that the support team is equipped with the necessary tools and resources to address customer needs efficiently.
Currently, Ricky is spearheading key projects aimed at optimizing the support experience through innovative solutions and streamlined processes. By leveraging his skills in C# and Windows Server, he collaborates with cross-functional teams to enhance the technical infrastructure that supports customer interactions. His commitment to learning and adapting is evident in his approach to leadership, fostering an environment where team members are encouraged to grow and innovate. As a result, Ricky not only enhances customer satisfaction but also drives Dropsuite’s mission to empower businesses with reliable and effective data management solutions.
Global Support Manager at Dropsuite in January 2022 to Present
Director of Customer Support at Dropsuite in January 2023 to Present
Americas Support Manager - Customer Success at BitTitan in August 2019 to December 2021
Customer Success Engineer - Tier 3 at BitTitan in March 2016 to August 2019
IT Business Analyst at HomeStreet Bank in August 2015 to March 2016
Web Programs Coordinator at Coldwell Banker Bain | Seal in January 2014 to January 2015
Tier 2/Webhelp Coordinator at Coldwell Banker Bain | Seal in February 2012 to January 2014
Tier 1 Support Technician at Coldwell Banker Bain | Seal in February 2011 to February 2012
Store Manager | Operator at Bowling Innovations in June 2009 to May 2010
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Communication
Global Leadership
Cross-functional Team Leadership
Channel Partners
Crisis Management
Software as a Service (SaaS)
Vision and Strategy
Customer Support
Leadership
Sales
Microsoft Office
Marketing
Project Management
Technical Writing
Strategic Planning
Web Analytics
Telecommunications
Functional Testing
IT Operations
Cloud Computing
Change Management
Business Analytics
Network Security
Full SDLC
Server Administration
Microsoft Excel
SQL
Microsoft SQL Server
Active Directory
Python
Visual Studio
C#
Powershell
Windows Server
Windows Azure
Customer Service
Public Speaking
Team Building
Training
Management
Employee Training
Time Management
Teamwork
Business Communications
Strategic Selling
SharePoint Administration
Online Lead Generation
Lead Management
Diversity & Inclusion
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Discover more about DropsuiteWhat is Ricky Frey email address?
Email Ricky Frey at [email protected] and [email protected]. This email is the most updated Ricky Frey email found in 2026.
What is Ricky Frey phone number?
Ricky Frey phone number is +19546965440 and +19546482122.
How to contact Ricky Frey?
To contact Ricky Frey send an email to [email protected] or [email protected]. If you want to call Ricky Frey try calling on +19546965440 and +19546482122. (updated on November 04, 2024)
What is Ricky Frey net worth?
Ricky Frey has an estimated net worth of $750,000 to $999,999
What company does Ricky Frey work for?
Ricky Frey works for Dropsuite
What is Ricky Frey's role at Dropsuite?
Ricky Frey is Global Support Manager
What industry does Ricky Frey work in?
Ricky Frey works in the It Services And It Consulting industry.
Ricky Frey Email Addresses
Ricky Frey Phone Numbers
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