I am a motivated and hardworking individual with great passion for technology and 10 years of experience in different IT roles including software development, programme and service management in e-commerce, infrastructure and customer service centres environments.

Head of Technology - Tesco Direct and F&F Websites @ Currently running a transformation programme merging F&F and Direct onto a single platform and moving the platform to enterprise services at the same time Responsible for Architecture, Development, Deployment and Service of our Tesco Direct and F&F Websites. I help and enable the team to continuously improve, explore new ways of working and technologies. From April 2015 to Present (9 months) Head of Technology - Tesco Direct Website @ Responsible for Architecture, Development, Deployment and Service of our Tesco Direct E-Commerce platform. I’ve managed transformation to true cross functional agile development team halving concept to cash lead time and reducing the cost of development by over 50%. I also ran the website over the busy Christmas trading period supporting a 30% growth in sales and significant improvement in customer satisfaction. From June 2014 to Present (1 year 7 months) Head of Service - General Merchandise Online @ Responsible for running our Tesco Direct platform including the website, order management, store direct desks and kiosks, customer service centre application and warehouse management system. I’ve improved service availability and website speed which directly contributed to almost 30% increase in sales whilst retaining a highly motivated and performing team. From May 2013 to July 2014 (1 year 3 months) Head of Service - International @ Leading the International IT Operations team in tesco.com Responsible for running our international websites and all the backend systems From July 2011 to May 2013 (1 year 11 months) Project Manager @ Managed the rollout of the new low power GSM and IP based voice solution to all of our stores in the UK (2000+ stores) From July 2008 to July 2011 (3 years 1 month) Project Manager @ Managing projects for Azzurri's largest customers From July 2008 to December 2009 (1 year 6 months) Project Co-Ordinator @ Managing small telecomms and networks projects, assisting project managers with large telecomms and networks projects From July 2007 to July 2008 (1 year 1 month) Project Implementation Manager @ Managing a large number of small WAN projects for AT&T customers across EMEA including WAN changes and cancellations involving configuration changes, equipment retrieval, last mile provider changes and cancellations and communication with customers From October 2004 to September 2006 (2 years)

MSc, Finance and Business Management @ University of Bedfordshire From 2006 to 2007 BSBA, Business Administration @ City University - Bratislava, Slovak Republic From 2002 to 2005 Richard Zubrik is skilled in: Management, Project Delivery, Telecommunications, Stakeholder Management, Project Management, IT Operations, Service Delivery, Outsourcing, IT Service Management, Service Management, Vendor Management, IP, ITIL, WAN, SLA