Richard Roncone
AVP, Enterprise Technology Solutions at Travelers | Glastonbury, Connecticut, United States
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Richard Roncone is a seasoned IT executive with over 20 years of experience, currently serving as the Assistant Vice President of Contact Center Infrastructure and Voice Technology at Travelers. In this pivotal role, Richard is at the forefront of leading a transformative Cloud/SaaS initiative that enhances contact center services for over 10,000 service representatives across multiple lines of business. His strategic vision and expertise in omnichannel communication have been instrumental in optimizing operational efficiency and driving innovation within the organization.
Richard’s responsibilities encompass the management of all voice telecommunications infrastructure and applications, ensuring seamless connectivity and collaboration across the enterprise. His leadership in disaster recovery planning and process improvement initiatives has fortified Travelers' resilience and responsiveness in an ever-evolving digital landscape. By leveraging his extensive background in vendor management and strategic planning, Richard has successfully fostered partnerships that enhance service delivery and support the organization's growth objectives.
A strong advocate for mentorship, Richard is committed to developing talent within his team, drawing from his military operations background to instill a culture of discipline and excellence. His command of the software development lifecycle (SDLC) further empowers him to implement cutting-edge solutions that align with business goals while enhancing customer experience. As he continues to navigate the complexities of voice and collaboration technologies, Richard Roncone remains dedicated to driving critical business evolution and ensuring that Travelers remains a leader in the financial services sector.
AVP, Enterprise Technology Solutions at Travelers in October 2019 to Present
Contact Center Infrastructure and Digital Enablement at Travelers in July 2011 to October 2019
Sr Director of Global Telecommunications at Travelers in August 2008 to July 2011
CIO, Chief Information Officer at United States Coast Guard Academy in January 2003 to January 2008
CSO, Command Security Officer at U.S. Coast Guard in January 2003 to January 2008
Military Officer at U.S. Coast Guard in January 1988 to January 2008
Assistant Professor at U.S. Coast Guard in September 2001 to May 2004
Director Administrative Systems, Information Resources at U.S. Coast Guard in September 2001 to May 2004
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Security
Program Management
Organizational Leadership
Disaster Recovery
Mentoring
Command
Human Resources
Leadership
Management
Military
Process Improvement
Risk Management
SDLC
Vendor Management
DoD
National Security
Security Clearance
Strategic Planning
Government
Integration
Military Operations
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Discover more about TravelersWhat is Richard Roncone email address?
Email Richard Roncone at [email protected] and [email protected]. This email is the most updated Richard Roncone email found in 2026.
What is Richard Roncone phone number?
Richard Roncone phone number is +15087407101 and +15083605544.
How to contact Richard Roncone?
To contact Richard Roncone send an email to [email protected] or [email protected]. If you want to call Richard Roncone try calling on +15087407101 and +15083605544. (updated on November 04, 2024)
What is Richard Roncone net worth?
Richard Roncone has an estimated net worth of $375,000 to $499,999
What company does Richard Roncone work for?
Richard Roncone works for Travelers
What is Richard Roncone's role at Travelers?
Richard Roncone is AVP, Enterprise Technology Solutions
What industry does Richard Roncone work in?
Richard Roncone works in the Insurance industry.
Richard Roncone Email Addresses
Richard Roncone Phone Numbers
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