Richard Lythaby's Email Addresses & Phone Numbers

📖 Summary

Technical IT Operations Manager/Director • Working knowledge of both PC and Mac software, server and workstation. • Working knowledge of VMware virtualisation including disaster plans. • Working knowledge of networking and topologies including LAN/WAN and BOVPN’s. • Recent exposure to HP and Watchguard appliances. • Technical and practical fault finding skills – including computers, mechanical devices and electrical. • IT & Mobile Procurement and Deployment, with audited budgeting, and project lifecycles. • Customer facing experience of 10+ Years on site, including high-pressure environments. • VIP support, direct support to high-level appointments, including Directors and CEO’s. • Policy and compliance. • Management of external resources, agreements and relationships.Global IT Manager @ From August 2013 to Present (2 years 4 months) IT Manager @ Managing the entire technology infrastructure of a global technology marketing company, throughout the global offices. This includes; Installation and support of the PC and Mac servers and workstations. The VMware server estate and associated networking, including successful migration. Managed LAN and WAN configurations, including site-to-site VPNs, and remote workers. O365 deployment and maintenance. Web hosting and DNS management. Telephone system, inc ISDN30/SIP. Operational duties also include; IT & Mobile Procurement and Deployment, with audited budgeting. Computer and process training. Asset lifecycle tracking. Software licensing and compliance. IT policies, disaster recovery scenarios. Participation in IT steering groups. Office layouts. Fire readiness. Third party contractor relationships. From March 2007 to August 2013 (6 years 6 months) Senior Engineer @ The main day-to-day business being the installation, support and maintenance of all aspects of computing and networking. This includes PC and Macintosh servers and computers, networks and printers including the integration of all three. I’ve been involved with all sides of installation’s, including design, implementation and integration of high speed, high security Internet connections and VPN tunnels for client-office-client relationships, this also includes remote support gateways. Engaging customers on site to discuss, build and fulfil support requirements as detailed in contracts to meet SLA’s or on T&M call out basis. Some of our main customers were large design teams such as The Carphone Warehouse, Threshers, NHBC and Canada Life. From April 2003 to March 2007 (4 years) Support Analyst @ Working with customer’s day-to-day problems on Windows based computers, and servers in conjunction with our own Oracle based software. Our customers were the NHS Trusts and Hospitals within the UK. Here I have learnt the basis of my SQL knowledge whilst expanding my Windows skills, fixing day-to-day problems in large databases of high security and dependency. I have been involved in many frequent trips to hospitals all over the country to install, maintain or fix hardware or software problems, as well as mechanical problems with printers. Many challenges were short notice and time critical, they required me and sometimes my team to attend site, diagnose and fix problems under a high-pressure environment. Much of the work was based within busy A&E Radiology rooms, as wells as doctors reporting rooms. I was made redundant after the company chose to re-locate to Banbury. From April 2002 to April 2003 (1 year 1 month) Junior Network and Desktop Support Engineer @ Working for a relatively small company based in Reading, their main business being the installation and maintenance of all aspects of computing and networking. My position is as a trainee system support engineer within a small engineering team of three, catering for approximately 30 separate clients running different set-ups on each site. I was also supporting and installing Praxon PDX’s, a telecom's solution for small to medium businesses. This also included wiring the switch, and dealing with the LCR and Telecom boxes. Whilst based in the office taking technical support calls I also attended sites to fix both hardware and software problems. I also had the task of trying to identify and fix problems on items that needed to be brought back to the workshop, as well as keeping stock levels accurate in the workshop. From October 2000 to April 2002 (1 year 7 months) Reading, United KingdomAdvanced GNVQ IT, IT @ West Herts College From 1998 to 2000 GCSE @ The Cavendish School From 1992 to 1998 Richard Lythaby is skilled in: Servers, Active Directory, VPN, Windows Server, Networking, Integration, System Deployment, OS X, Windows, Mobile Devices, IT Operations, IT Management, Storage Area Networks, Backup Solutions, Microsoft Office