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Richard-Joseph Freeman

Field Service Engineer

Field Service Engineer

Greater Philadelphia Area

Section title

Richard-Joseph Freeman's Email Addresses & Phone Numbers

Richard-Joseph Freeman's Work Experience

Illumina

Field Service Engineer

January 2008 to Present

GlaxoSmithKline Research and Development, King of Prussia, Collegeville, PA

Sr. Automation Engineer

January 2002 to February 2007

Amersham Pharmacia Biotech Inc., Piscataway, NJ

Field Instrument Specialist

March 1999 to December 2001

Richard-Joseph Freeman's Education

Technical Career Institute (Formally RCA), New York, NY

Associates Degree Electronic Technology

1983 to 1985

Board of Cooperative Education Services (BOCES), Hempstead, New York

diploma only Digital Electronics

1978 to 1978

Apex Technical School, New York, NY

Diploma no degree Electronics theory Tube Transistors and Integrated circuits

1973 to 1974

Richard-Joseph Freeman's Professional Skills Radar Chart

Based on our findings, Richard-Joseph Freeman is ...

Methodical
Determined
Reflective

What's on Richard-Joseph Freeman's mind?

Based on our findings, Richard-Joseph Freeman is ...

52% Left Brained
48% Right Brained

Richard-Joseph Freeman's Estimated Salary Range

About Richard-Joseph Freeman's Current Company

Illumina

• Install, maintain, and troubleshoot Illumina, Inc. equipment in customer sites. • Lasers 532nm, 635nm, 675nm, PMT’s, and Cameras, robots (Tecan Freedom EVO, Huston Plate Crane). Install/Train, troubleshoot and repaired on site. • Responsible for managing systematic upgrades, recalls, PMs, or other instrument modifications. • Collaborate with internal and field resources to highlight and correct procedures to...

Frequently Asked Questions about Richard-Joseph Freeman

What company does Richard-Joseph Freeman work for?

Richard-Joseph Freeman works for Illumina


What is Richard-Joseph Freeman's role at Illumina?

Richard-Joseph Freeman is Field Service Engineer


What is Richard-Joseph Freeman's personal email address?

Richard-Joseph Freeman's personal email address is j****[email protected]


What is Richard-Joseph Freeman's business email address?

Richard-Joseph Freeman's business email addresses are not available


What is Richard-Joseph Freeman's Phone Number?

Richard-Joseph Freeman's phone (**) *** *** 339


What industry does Richard-Joseph Freeman work in?

Richard-Joseph Freeman works in the Biotechnology industry.


About Richard-Joseph Freeman

📖 Summary

Service Engineer with exceptional abilities in Field/In-house Engineering or IT. Ability to triage problems with instrumentation and determine cause: users, process, or component error/failure. Experienced field engineer who has traveled up to 90%, and is willing to travel up to 70%. Extensive varied knowledge and expertise includes: Service: • Customer Relations • Integration • RF transceivers, antennas • Ethernet • RS232, RS-4xx • Installations, Modifications • Maintenance and Repairs • Bar Code & RFID Technologies • Pneumatic (≤ 1000 PSI) • Magnetic Drive Engines • Automated Instrumentation • Computer Systems & Device • Laser, Optical/Imaging systems • Audio, Video Systems Server, PC and Network Support: WinXP, Win2k and Win9x, Network Topologies, TCP/IP, DOS, WinNT, Win2K and Novell 3.x Servers, Server Hardware Maintenance (Dell, Compaq etc) and some VMware Equipment: Oscilloscopes, Protocol Analyzers, Logic Analyzers, DVM, Datascopes and Data AnalyzersField Service Engineer @ • Install, maintain, and troubleshoot Illumina, Inc. equipment in customer sites. • Lasers 532nm, 635nm, 675nm, PMT’s, and Cameras, robots (Tecan Freedom EVO, Huston Plate Crane). Install/Train, troubleshoot and repaired on site. • Responsible for managing systematic upgrades, recalls, PMs, or other instrument modifications. • Collaborate with internal and field resources to highlight and correct procedures to improve service efficiencies and effectiveness. • Continuously focused on improving customer relationships and communications. • Assigned as primary on-site engineer and service liaison for major customer who was having service issues. Was able to bring all instruments to full capabilities (and maintained effectiveness over 3 years) while also addressing all customer communications and documentation issues. From January 2008 to Present (8 years) Sr. Automation Engineer @ • Team achieved advanced system integration, process enhancement, and minimization of system down time through rapid response quick resolution to instrument failures • Technical support, software, hardware, and network connectivity for automation hardware within the Discovery Research Automation facility (DRAF). • Provided direct hardware support for automated liquid handlers, vial storage, bar-code print and apply stations, robotics transfer stations and other laboratory automation computers, servers, and devices. Including RFID Technologies, Magnetic Drive Engines for robotic control of Small Tube Store • Used diagnostic and problem solving skills to determine effective solution for non-functioning laboratory automation. • Participated in defining and monitoring all aspects of the instrument and process lifecycle (e.g. definition, bug/enhancement reporting, testing, deployment, maintenance, spare parts management, and training and documentation) • Supported and maintained the 27 Servers in Cheminformatics (CIX) Server farm. • Designed and implemented the ALS video wall with PTZ cameras DVR’s (as seen in a GSK commercial). • Installed and Setup Email notification system on Small Tube Store. Fault conditions from the robotics and subsystems are Emailed to the service and operating personnel. • Investigated and found root cause of glitches on Cybi-well due to mechanical relays. Provided information to vendor; vendor upgrade systems to solid state relays. • Collaborated with in-house staff and vendor to define specify, test and administer an in house service management database From January 2002 to February 2007 (5 years 2 months) Field Instrument Specialist @ • Acted as an essential resource to AP Biotech customers by providing all support activities such as diagnose, troubleshot and repaired complex electromechanical and LASER optical imaging equipment, computer systems, software programs. • Installed, maintained, and troubleshot the MegaBACE 1000 capillary electrophoresis DNA high-throughput sequencer in the US and Canada. • Trained customers in hardware, software, and daily maintenance of equipment. • Assisted customers in setting up a data workflow protocol for analysis of sequence and genotyping information. • Assisted customers in establishing data communication from workstations to their server using TCP/IP and other communication protocols From March 1999 to December 2001 (2 years 10 months) Field Instrument Specialist @ • Acted as an essential resource to AP Biotech customers by providing all support activities such as diagnose, troubleshot and repaired complex electromechanical and LASER optical imaging equipment, computer systems, software programs. • Installed, maintained, and troubleshot the MegaBACE 1000 capillary electrophoresis DNA high-throughput sequencer in the US and Canada. • Trained customers in hardware, software, and daily maintenance of equipment. • Assisted customers in setting up a data workflow protocol for analysis of sequence and genotyping information. • Assisted customers in establishing data communication from workstations to their server using TCP/IP and other communication protocols From March 1999 to December 2001 (2 years 10 months) Sr. Field Service Engineer @ • Maintained, troubleshot and installed Molecular Dynamics products into customer environment in the Eastern region of the US, and Canada. Typical customers: academic, pharmaceutical, biotech, hospital, and government research labs. The product line consisted of laser scanning instruments for measuring optical density, phosphorescence, and fluorescence. • Provided training for new field service personnel in the field. • Provided IT support for all US-based Field staff, including: o Setup and maintained dial-up secure server for service management database and Field Service Engineers. o Maintained field service engineers’ company laptops which included loading and configuring operating systems, and our service database software. o Assisted customers in integrating their Molecular Dynamics products into their existing networks. From February 1996 to March 1999 (3 years 2 months) Sr. Field Service Engineer @ • Maintained, troubleshot and installed Molecular Dynamics products into customer environment in the Eastern region of the US, and Canada. Typical customers: academic, pharmaceutical, biotech, hospital, and government research labs. The product line consisted of laser scanning instruments for measuring optical density, phosphorescence, and fluorescence. • Provided training for new field service personnel in the field. • Provided IT support for all US-based Field staff, including: o Setup and maintained dial-up secure server for service management database and Field Service Engineers. o Maintained field service engineers’ company laptops which included loading and configuring operating systems, and our service database software. o Assisted customers in integrating their Molecular Dynamics products into their existing networks. From February 1996 to March 1999 (3 years 2 months) Sr. Field Service Engineer @ From May 1989 to October 1995 (6 years 6 months) Associates Degree, Electronic Technology @ Technical Career Institute (Formally RCA), New York, NY From 1983 to 1985 diploma only, Digital Electronics @ Board of Cooperative Education Services (BOCES), Hempstead, New York From 1978 to 1978 Diploma no degree, Electronics theory, Tube, Transistors, and Integrated circuits @ Apex Technical School, New York, NY From 1973 to 1974 Richard-Joseph Freeman is skilled in: Troubleshooting, Diagnostics, Instrumentation, Automation, Laboratory Automation, Robotics, PLC, Validation, Field Service, Hardware, Calibration, Integration, Hardware Diagnostics, Testing


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In a nutshell

Richard-Joseph Freeman's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

4 year(s), 6 month(s)

Richard-Joseph Freeman's Willingness to Change Jobs

Unlikely

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