Richard Gum
Managing Partner at Rocket Technologies | Denton, Texas, United States
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Richard Gum serves as the Managing Partner at Rocket Technologies, where he leverages over 20 years of extensive experience in call center technology, consulting, and management to drive innovation and operational excellence. In his current role, Richard is responsible for overseeing all facets of the company’s operations, including client consulting engagements and project management. His deep expertise in building and managing technology practices has been instrumental in establishing Rocket Technologies as a leader in the industry.
Richard has spearheaded key projects that focus on enhancing customer engagement through advanced Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) systems. His technical leadership and mentoring skills have fostered a culture of continuous improvement and knowledge sharing within the team, empowering his colleagues to excel in their roles. Additionally, Richard’s proficiency in sales and technical pre-sales has enabled the company to effectively position its managed services and solutions, ensuring that clients receive tailored strategies that meet their unique business needs.
With a strong background in business intelligence and vendor management, Richard is adept at navigating complex client landscapes and delivering results that enhance customer service and operational efficiency. His leadership style emphasizes collaboration and strategic thinking, making him a trusted advisor to both clients and team members alike. As Rocket Technologies continues to evolve, Richard’s vision and expertise will play a pivotal role in shaping the future of customer engagement solutions in the ever-changing landscape of call center technology.
Managing Partner at Rocket Technologies in September 2009 to Present
Executive Director of Operations at System Professionals Corporation in May 2005 to August 2009
Regional Manager of Professional Services at Verizon in December 1998 to May 2005
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Call Center
IVR
Avaya
CTI
Telecommunications
Customer Experience
Process Improvement
Customer Service
Program Management
Business Intelligence
Business Analysis
Consultative Selling
Telephony
Genesys
Operations Management
Social Media
Professional Services
Pre-sales
Management
Management Consulting
ACD
Project Management
BPO
Outsourcing
Call Centers
Leadership
Contact Centers
Selling
VoIP
CRM
Workforce Management
Avaya Technologies
Vendor Management
Strategy
Managed Services
Sales
SIP
Consulting
Business Process Improvement
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Discover more about Rocket TechnologiesWhat is Richard Gum email address?
Email Richard Gum at [email protected] and [email protected]. This email is the most updated Richard Gum email found in 2026.
What is Richard Gum phone number?
Richard Gum phone number is +17133202380 and +18045943810.
How to contact Richard Gum?
To contact Richard Gum send an email to [email protected] or [email protected]. If you want to call Richard Gum try calling on +17133202380 and +18045943810. (updated on November 04, 2024)
What company does Richard Gum work for?
Richard Gum works for Rocket Technologies
What is Richard Gum's role at Rocket Technologies?
Richard Gum is Managing Partner
What industry does Richard Gum work in?
Richard Gum works in the It Services And It Consulting industry.
Richard Gum Email Addresses
Richard Gum Phone Numbers
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