Rich Ofarrell

Q: What is Rich Ofarrell email address?

Email Rich Ofarrell at rich.ofarrell@verint.com. This email is the most updated Rich Ofarrell email found in 2026.

Q: How to contact Rich Ofarrell?

To contact Rich Ofarrell send an email to rich.ofarrell@verint.com. If you want to call Rich Ofarrell try calling on +13107098494 and +18014143993.

Director of Product Management - WFM at Verint | Huntsville, Alabama, United States

About Rich Ofarrell

Rich Ofarrell is a seasoned contact center professional with over 18 years of experience, currently serving as the Director of Product Management for the Workforce Management (WFM) division at Verint. In this pivotal role, Rich is responsible for defining and executing the product strategy for Verint's leading SaaS-based Workforce Optimization tool, which is designed to enhance operational efficiency and improve customer service in contact centers. His extensive domain knowledge in workforce optimization allows him to bridge the gap between technical capabilities and customer needs, ensuring that the product not only meets market demands but also drives significant value for users.

Rich excels in leading a high-performance product management team, employing Agile methodologies to foster innovation and responsiveness in product development. He acts as a crucial liaison between various stakeholders, including marketing, engineering, and business units, facilitating seamless communication and alignment on product vision and objectives. His expertise in solution selling and pre-sales activities has been instrumental in shaping the product's market positioning, while his project management skills ensure that initiatives are executed on time and within scope.

Key projects under Rich's leadership include the rollout of advanced analytics features that empower contact centers to make data-driven decisions, as well as enhancements to the user interface that improve overall user experience. With a strong focus on cloud computing and Software as a Service (SaaS) solutions, Rich is committed to driving innovation in workforce management, helping organizations optimize their workforce and ultimately deliver exceptional customer experiences. His leadership and strategic insights continue to position Verint as a frontrunner in the WFM landscape.

Rich Ofarrell Work