Rich B
Sr. Product Owner Digital Customer Experience at American Airlines | Dallas-Fort Worth Metroplex
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Rich B. is a seasoned professional with over 20 years of experience in business analysis, project management, and product ownership, currently serving as a Senior Product Owner for Digital Customer Experience at American Airlines. In this pivotal role, Rich has successfully led transformative projects that enhance customer interactions and streamline digital processes. His expertise in implementing Angular migration has set a new standard within the organization, showcasing his ability to leverage cutting-edge technologies to meet evolving business needs.
Rich is particularly noted for his contributions to Design Thinking sessions, where he collaborates with cross-functional teams to innovate solutions for projects such as VeriFLY and other key initiatives. His insights into industry trends and best practices make him a trusted advisor, ensuring that American Airlines remains at the forefront of digital customer experience. Rich’s analytical skills and problem-solving capabilities enable him to dissect complex business requirements, facilitating effective change management and cost reduction strategies.
As a servant leader, Rich prioritizes the needs of his team and stakeholders, fostering an environment of collaboration and continuous improvement. His proficiency in tools like Visio and his PMP certification further enhance his ability to forecast project outcomes and drive successful implementations. Rich B. exemplifies a commitment to excellence, consistently delivering exceptional results that not only meet but exceed organizational goals, ultimately enhancing the overall customer journey at American Airlines.
Sr. Product Owner Digital Customer Experience at American Airlines in February 2020 to Present
Sr. Project Manager at American Airlines in February 2019 to February 2020
Sr. Product Owner Mobile App at American Airlines in January 2017 to January 2019
Sr. Business Technology Analyst/Project Manager at American Airlines in January 2015 to January 2017
Program Manager/Sr. Project Manager at American Airlines in January 2014 to January 2015
REALTOR® at Independent Contractor in June 2009 to July 2014
Sr. Business Technology Analyst at American Airlines in January 2012 to January 2014
Principal Business Technology at American Airlines in January 2009 to January 2012
Software Asset Analyst at XTO Energy in February 2005 to January 2009
Project Manager & Business Technology Analyst, American at American Airlines in June 1996 to February 2005
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Agile
Rally
Agile Project Management
Scrum
Business Analysis
SDLC
Software Quality Assurance
SharePoint
Visio
Quality Center
Software Project Management
Waterfall
Requirements Analysis
Test Planning
Manual Testing
Integration
Quality Assurance
Vendor Management
Project Management
Software Documentation
Access
Business Requirements
Databases
PMP
Process Improvement
Requirements Gathering
Testing
Program Management
Digital Transformation
Quality Control
Forecasting
System Testing
Change Management
Infrastructure
Test Cases
IT Business Analysis
Project Management Software
Strategic Planning
Budgeting
Scoping
Cost Reduction
Continuous Improvement
Stakeholder Management
Risk Management
Performance Development
Staff Training
Project Methodologies
Problem Solving
Teamwork
Analytical Skills
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Discover more about American AirlinesWhat is Rich B email address?
Email Rich B at [email protected] and [email protected]. This email is the most updated Rich B email found in 2026.
What is Rich B phone number?
Rich B phone number is +12144607831 and +17045176149.
How to contact Rich B?
To contact Rich B send an email to [email protected] or [email protected]. If you want to call Rich B try calling on +12144607831 and +17045176149. (updated on November 04, 2024)
What is Rich B net worth?
Rich B has an estimated net worth of $750,000 to $999,999
What company does Rich B work for?
Rich B works for American Airlines
What is Rich B's role at American Airlines?
Rich B is Sr. Product Owner Digital Customer Experience
What industry does Rich B work in?
Rich B works in the Hospitality industry.
Rich B Email Addresses
Rich B Phone Numbers
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