Salesforce Administrator @ From June 2015 to Present (5 months) San Diego, CASalesforce Administrator @ Tax Products Group (TPG) is located in San Diego, California and was established in 2010 upon the sale of the Santa Barbara Bank & Trust tax products division. Building on a legacy of nearly 20 years of industry leadership and superior customer
Salesforce Administrator @ From June 2015 to Present (5 months) San Diego, CASalesforce Administrator @ Tax Products Group (TPG) is located in San Diego, California and was established in 2010 upon the sale of the Santa Barbara Bank & Trust tax products division. Building on a legacy of nearly 20 years of industry leadership and superior customer support, TPG, in cooperation with banking partners, provides fairly priced quality financial products which deliver true value and satisfy consumers’ needs. TPG offers tax-related financial products through a network of tax preparation franchises, independent tax professionals and online tax preparation providers.
-Data Management of TPG CRM Dbase
-Customization and Implementation of Best Practices
-Build Workflows,Validation rules, Reporting and Dashboards
-Custom Objects, Pricebooks,Forecasting
-Managing 3rd party Apps with TPG activities which include Docusign and Mailchimp
-Provide day to day support Salesforce
-In-house Salesforce Training From August 2014 to May 2015 (10 months) La Jolla, CAIndependent Salesforce.com Consultant @ -Certified Salesforce.com Administrator offering independent services related to Salesforce.com
-Supporting Small to Mid-size organizations
-Seeking to work with Organizations that want to implement or maintain their Salesforce.com instance
-Services include Design and deployment of Implementation, Customizations, Workflows,Construction and delivery of Corporate Training materials, Super User training and optional on-going maintenance service contracts available
-Familiar with SDLC and Agile methodology
-Willing to travel to customer sites as needed and work remote
-Providing On-going services as needed for Clients From July 2013 to March 2015 (1 year 9 months) Greater San Diego AreaBusiness Systems Analyst and Salesforce Administrator Consultant @ Supporting 50+ Users in a high tech environment
Work on multiple cross-functional projects.
Project implementation, that include requirements gathering, testing, and documentation.
Work face to face with Stakeholders
Provide day to day support, maintain and administer the sales business processes and best practices.
Provide training and support of the Salesforce system and its users.
Develop and implement new policies, processes and workflows to simplify and improve operations.
Administrative tasking also includes territory management, maintaining data integrity, and staying up to date with CRM enhancements
Work with various 3rd party Applications via Appexchange From May 2014 to July 2014 (3 months) Greater San Diego AreaBusiness Systems Analyst III/Salesforce Administrator @ Supported 900 + Salesforce.com Users
Provided day to day support to internal customers
Worked with Stakeholders in various business areas in order to meet business goals
On-boarding of new users, Training, de-activations of departing Users
Role and Profile review and clean-up, Security protocol
Reporting and Dashboard creation and scheduling
Data Management and Integration
Implemented various processes to improve response time to customers
Conducted Office hours and Lunch and Learns to educate Users on Salesforce.com
Experience with 3rd Party App Exchange applications i.e., Docusign, Remedyforce,Work.com
Experience with Agile methodologies to improve and expedite deployments to meet business Unit and Corporate goals From March 2013 to April 2014 (1 year 2 months) San DiegoViaSat Salesforce Administrator and Corporate Trainer @ Support various business units at Viasat in both the Government and Commercial Division.
SalesForce.com Administration- Responsible for Implementation of this CRM tool and training for multiple business units across the organization. From July 2007 to February 2013 (5 years 8 months) Carlsbad, CAViasat Salesforce Administrator @ Implement and deploy at multiple ViaSat sites, both US and Intl
Provided day-to-day Salescloud support
Provided Corporate training on Salesforce.com From July 2007 to February 2013 (5 years 8 months) San Diego, CAMarketing @ Support Sales and Marketing Team
Collateral Materials From 2003 to 2007 (4 years) Greater San Diego AreaSales/Marketing & Customer Service Rep @ From 2000 to 2003 (3 years)
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General @ University of PhoenixRubidouxRubidouxRubidouxRubidoux High School Regina Thomas is skilled in: Program Management, Security Clearance, DoD, Process Improvement, CRM, Security, Business Strategy, Strategic Planning, Project Management, Systems Engineering, Business Development, Integration, Salesforce.com..., Management, Salesforce.com, Training, Cloud Computing, Business Process, SDLC, Consulting, SaaS, Business Analysis, Forecasting, Leadership, Networking, Vendor Management, Analysis, Agile Methodologies, Cross-functional Team..., Requirements Gathering, Software Documentation, Enterprise Software, Microsoft Office
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