Head Of Commercial Operations at LIMITLESS Technology Limited
Twickenham, United Kingdom
Ashford School of Art and Design
HND Graphic Design
2003 to 2005
London College of Print
Graphics Pathway
2001 to 2002
Canterbury College
Distinction Advanced GNVQ Media and Communications
1999 to 2001
Canterbury College
Distinction NVQ Level 1/2 Business Administration
1998 to 1999
St Anselms
10 GCSE's A -C
1993 to 1998
• To continually improve the customer experience of our customers, Partners and end users • Manage and develop the operations and customer service teams • To build and maintain all customer, network and service supporting infrastructure • Manage all systems and processes to ensure that new provisions are implemented on time and to agreed standards • Develop... • To continually improve the customer experience of our customers, Partners and end users • Manage and develop the operations and customer service teams • To build and maintain all customer, network and service supporting infrastructure • Manage all systems and processes to ensure that new provisions are implemented on time and to agreed standards • Develop key performance indicators to monitor all processes, network elements, systems and external suppliers. Continually improve the performance of all customer operations to achieve key strategic goals and targets as agreed with theTechnology & Operations Director. • Manage the back up and disaster recovery process and procedures • Day to day “housekeeping” and maintenance of notonthehighstreet.com internal and customer facing servers and applications including the phone services and remote working systems • To prepare plans, forecasts and budgets for the Customer Operations department in line with the company planning • Review all systems and processes to ensure that all inbound customer service call/emails are actioned on time and to agreed standards, consistently and reliably in line with product and sales requirements • To help develop new services and revenue streams from existing and new customers • To work with the rest of the executive team to ensure a coherent strategy is constantly reviewed, developed and implemented • Ensure the company is compliant with all health and safety and DSR
What company does Rebecca Vanstone work for?
Rebecca Vanstone works for notonthehighstreet.com
What is Rebecca Vanstone's role at notonthehighstreet.com?
Rebecca Vanstone is Head of Customer Services
What industry does Rebecca Vanstone work in?
Rebecca Vanstone works in the Retail industry.
Who are Rebecca Vanstone's colleagues?
Rebecca Vanstone's colleagues are Jim Cozens, Megan N., Peter Surma, and Roger Beadle
📖 Summary
Head of Customer Services @ • To continually improve the customer experience of our customers, Partners and end users • Manage and develop the operations and customer service teams • To build and maintain all customer, network and service supporting infrastructure • Manage all systems and processes to ensure that new provisions are implemented on time and to agreed standards • Develop key performance indicators to monitor all processes, network elements, systems and external suppliers. Continually improve the performance of all customer operations to achieve key strategic goals and targets as agreed with theTechnology & Operations Director. • Manage the back up and disaster recovery process and procedures • Day to day “housekeeping” and maintenance of notonthehighstreet.com internal and customer facing servers and applications including the phone services and remote working systems • To prepare plans, forecasts and budgets for the Customer Operations department in line with the company planning • Review all systems and processes to ensure that all inbound customer service call/emails are actioned on time and to agreed standards, consistently and reliably in line with product and sales requirements • To help develop new services and revenue streams from existing and new customers • To work with the rest of the executive team to ensure a coherent strategy is constantly reviewed, developed and implemented • Ensure the company is compliant with all health and safety and DSR From October 2009 to Present (6 years 3 months) Young Chamber Co-ordinator @ From 2007 to 2008 (1 year) Store Manager @ From 2001 to 2007 (6 years) HND, Graphic Design @ Ashford School of Art and Design From 2003 to 2005 Graphics Pathway @ London College of Print From 2001 to 2002 Distinction Advanced GNVQ, Media and Communications @ Canterbury College From 1999 to 2001 Distinction NVQ Level 1/2, Business Administration @ Canterbury College From 1998 to 1999 10 GCSE's A -C @ St Anselms From 1993 to 1998 Rebecca Vanstone is skilled in: Customer Service, Customer Experience, Customer Relations, Planning, Budgeting, Retail, Budgets, Project Planning, Management, E-commerce, Team Management, Strategy, Sales, Strategic Planning, Change Management
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
4 year(s), 5 month(s)
Unlikely
Likely
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Rebecca Vanstone's Social Media Links
www.notont...