Rebecca Sheher
Director - Community Support Strategy at Microsoft | Redmond, Washington, United States
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Rebecca Sheher is a dynamic leader in the tech industry, currently serving as the Director of Community Support Strategy at Microsoft. With over twenty years of experience, she has honed her expertise in program and project management, particularly in developing comprehensive strategies that drive engagement and enhance user experience within large-scale support communities. At the helm of the Microsoft Answers Support Community, which boasts over 1 million sessions per month and 1 billion page views annually, Rebecca is responsible for shaping the strategic roadmap that guides the community's growth and effectiveness.
Her role involves not only managing a talented team of community support professionals but also fostering an environment of continuous improvement and innovation. Under her leadership, the team achieved remarkable recognition, winning two Gold Stevie Awards for Sales and Customer Service in 2022, underscoring their commitment to excellence in customer support. Rebecca’s strong background in software development and product management allows her to bridge the gap between technical capabilities and user needs, ensuring that the community remains a vital resource for Microsoft users worldwide.
Rebecca is adept in Agile methodologies and Scrum, which she leverages to streamline processes and enhance collaboration within her team. Her skills in information architecture and internal communications further enable her to create clear, user-friendly documentation that empowers community members. As she continues to drive the community's strategy, Rebecca remains focused on delivering impactful results that not only enhance business performance but also foster a vibrant and supportive user ecosystem.
Director - Community Support Strategy at Microsoft in January 2020 to Present
Program Manager at Microsoft in January 2019 to January 2020
Business Consultant at Various Non Profit organizations in July 2018 to January 2020
Snr. Program Manager at Microsoft in January 2017 to June 2018
Technical Program Manager, Enterprise Architecture at The Walt Disney Company in January 2016 to January 2017
Snr. Project Manager at Microsoft via Nayamode and Allyis Inc. in September 2011 to October 2015
Project Manager, Consultant at Microsoft via Nayamode and Allyis Inc. in August 2009 to August 2011
Microsoft Account Manager at Allyis in October 2007 to August 2009
Project Manager at Microsoft in October 2005 to October 2007
Online Content Producer, Project Manager at Microsoft in February 2004 to October 2005
Performance Manager at Action for Children in January 2003 to July 2003
Communications Manager at National Neighborhood Watch in September 2001 to January 2003
Communications Officer at Barnardos in December 1998 to August 2000
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Web Project Management
Solution Architecture
Program Management
SharePoint
Content Management
Business Analysis
Business Intelligence
Cloud Computing
Web Content Management
Copywriting
Software Project Management
User Experience
Project Management
Internal Communications
Information Architecture
CMS
Management
Marketing
Web Development
Digital Marketing
XML
Strategic Communications
Web Analytics
Software Documentation
Content Development
Leadership
Scrum
Consulting
Agile Methodologies
Training
SDLC
Quality Assurance
Visio
E-commerce
CRM
Business Process
Vendor Management
Product Management
Requirements Gathering
Resource Management
Customer Relationship Management (CRM)
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Discover more about MicrosoftWhat is Rebecca Sheher email address?
Email Rebecca Sheher at [email protected]. This email is the most updated Rebecca Sheher email found in 2026.
What is Rebecca Sheher phone number?
Rebecca Sheher phone number is +12066644543.
How to contact Rebecca Sheher?
To contact Rebecca Sheher send an email to [email protected]. If you want to call Rebecca Sheher try calling on +12066644543.
What company does Rebecca Sheher work for?
Rebecca Sheher works for Microsoft
What is Rebecca Sheher's role at Microsoft?
Rebecca Sheher is Director - Community Support Strategy
What industry does Rebecca Sheher work in?
Rebecca Sheher works in the Software Development industry.
Rebecca Sheher Email Addresses
Rebecca Sheher Phone Numbers
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