Raymond Swelsen
Senior Principal Business Solution Architect - Customer & Commercial Experience at Medtronic | Beek, Limburg, Netherlands
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Raymond Swelsen serves as a Senior Principal Business Solution Architect at Medtronic, where he leverages his extensive international experience in the medical device and healthcare industry to enhance customer and commercial experiences. In this pivotal role, Raymond is dedicated to aligning IT program and project outcomes with the strategic goals of the business, ensuring that both internal and external stakeholders receive exceptional service. His expertise in Customer Experience, Business Architecture, and Value-Based Healthcare enables him to drive initiatives that prioritize customer centricity and operational efficiency.
Currently, Raymond is spearheading key projects that focus on digital transformation and process improvement, utilizing tools such as Salesforce.com to enhance sales force effectiveness and streamline business processes. His commitment to customer journey mapping allows him to identify pain points and opportunities for improvement, ultimately fostering a more seamless experience for users. By collaborating closely with global business partner teams, he supports strategic planning efforts that align with Medtronic's mission to deliver innovative healthcare solutions.
Raymond's proficiency in design thinking and digital strategy further empowers him to create tailored solutions that resonate with the needs of diverse customer segments. His role is not just about implementing technology; it’s about crafting a holistic customer experience that drives satisfaction and loyalty. As he continues to navigate the complexities of the healthcare landscape, Raymond remains focused on delivering value and ensuring that Medtronic remains at the forefront of customer-centric innovation.
Senior Principal Business Solution Architect - Customer & Commercial Experience at Medtronic in February 2021 to Present
Senior IT Manager Sales, Marketing & Education at Medtronic in January 2019 to January 2021
IT Manager Patient Engagement, Care Coordination & Integrated Health Solutions at Medtronic in January 2017 to December 2018
IT Manager Integrated Health Solutions IT at Medtronic in January 2016 to January 2017
Principal Project Manager - Integrated Health Solutions at Medtronic in March 2014 to January 2016
Principal Business Analyst - CRM/SFE at Medtronic in April 2010 to March 2014
Principal Project Manager - CRM/SFE at Medtronic in September 2009 to March 2010
Senior Business Analyst - eCommerce at Medtronic in March 2008 to August 2009
Information Analyst at Logica in October 2004 to February 2008
Software Developer at Info Support in January 2000 to September 2004
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Business Analysis
Salesforce.com
Requirements Analysis
Healthcare
Analysis
Process Improvement
Sales Force Effectiveness
Customer Relationship Management
CRM
Cloud Computing
Strategy
Sales Effectiveness
Project Management
Change Management
Cross-functional Team Leadership
Business Process Improvement
Business Process
Customer Experience
Customer Journey Mapping
Customer Service
Strategic Thinking
Leadership
Business Strategy
Digital Transformation
Digital Strategy
Design Thinking
Benefits Realisation
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Discover more about MedtronicWhat is Raymond Swelsen email address?
Email Raymond Swelsen at [email protected]. This email is the most updated Raymond Swelsen email found in 2026.
How to contact Raymond Swelsen?
To contact Raymond Swelsen send an email to [email protected].
What company does Raymond Swelsen work for?
Raymond Swelsen works for Medtronic
What is Raymond Swelsen's role at Medtronic?
Raymond Swelsen is Senior Principal Business Solution Architect - Customer & Commercial Experience
What is Raymond Swelsen's Phone Number?
Raymond Swelsen's phone (**) *** *** 373
What industry does Raymond Swelsen work in?
Raymond Swelsen works in the Medical Equipment Manufacturing industry.
Raymond Swelsen Email Addresses
Raymond Swelsen Phone Numbers
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