Rasel Ahmed
Director, Customer Service at DHL Worldwide Express (BD) Pvt. Ltd. | Bangladesh
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Rasel Ahmed serves as the Director of Customer Service at DHL Worldwide Express (BD) Pvt. Ltd., where he leverages over 16 years of extensive experience in customer service, sales, and marketing to drive operational excellence and enhance customer satisfaction. In his current role, Rasel leads the overall customer service function, focusing on optimizing contact center operations and implementing innovative self-care solutions that empower customers and streamline service delivery. His expertise in digital customer service has been pivotal in adapting to the evolving needs of clients in a fast-paced logistics environment.
Rasel has spearheaded key projects, including one of the largest contact center outsourcing initiatives in Bangladesh, which not only improved service efficiency but also significantly reduced operational costs. His strategic approach to churn management and telesales has resulted in increased customer retention and revenue growth. By fostering strategic partnerships and enhancing quality assurance processes, Rasel ensures that DHL maintains its reputation for exceptional service.
His proficiency in market research and customer care center operations enables him to identify emerging trends and customer needs, allowing DHL to stay ahead in a competitive landscape. Rasel's commitment to continuous improvement and innovation in customer service operations positions him as a thought leader in the logistics industry, dedicated to delivering unparalleled service experiences that align with DHL's global standards. Through his leadership, DHL Worldwide Express (BD) Pvt. Ltd. continues to set benchmarks in customer service excellence, reinforcing its position as a trusted logistics partner in Bangladesh.
Director, Customer Service at DHL Worldwide Express (BD) Pvt. Ltd. in December 2019 to Present
National Customer Services Manager at DHL Worldwide Express (BD) Pvt. Ltd. in September 2019 to December 2019
General Manager- Service Quality, Customer Experience at Robi Axiata Limited in November 2016 to September 2019
Head - Service Quality Experience at airtel in May 2015 to November 2016
Head - Contact Center at airtel in June 2011 to April 2015
Operations Manager, Contact Center at Warid Telecom in January 2008 to May 2011
Manager Outbound, Contact Center at Warid Telecom in January 2007 to December 2007
Business Center Manager at Warid Telecom in May 2006 to January 2007
Assistant Manager, Sales and Marketing at Lakeshore Hotel and Apartments in March 2006 to May 2006
Business Center Supervisor at Radisson in February 2005 to February 2006
Customer Service Representative at United Customer Management Solution (UCMS) in February 2004 to July 2004
Customer Service Representative at Sales Engineering in January 2003 to December 2003
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Customer Service Operations
Market Research
Self-care
Quality Assurance
Digital Customer Service
Call Center Operations
Outsourcing
Telesales
Strategic Partnerships
Customer Care Center Operations
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What is Rasel Ahmed email address?
Email Rasel Ahmed at [email protected]. This email is the most updated Rasel Ahmed email found in 2026.
How to contact Rasel Ahmed?
To contact Rasel Ahmed send an email to [email protected]. (updated on November 04, 2024)
What company does Rasel Ahmed work for?
Rasel Ahmed works for DHL Worldwide Express (BD) Pvt. Ltd.
What is Rasel Ahmed's role at DHL Worldwide Express (BD) Pvt. Ltd.?
Rasel Ahmed is Director, Customer Service
What is Rasel Ahmed's Phone Number?
Rasel Ahmed's phone (**) *** *** 314
What industry does Rasel Ahmed work in?
Rasel Ahmed works in the Truck Transportation industry.
Rasel Ahmed Email Addresses
Rasel Ahmed Phone Numbers
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