Randy Luna
Forecasting & Workforce Management Analyst at Beyond Finance | Charlotte, North Carolina, United States
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Randy Luna currently serves as a Forecasting & Workforce Management Analyst at Beyond Finance, where he leverages his expertise in real-time data analysis to optimize contact center operations. With a deep understanding of agent availability, volume forecasting, handle time analysis, and capacity management, Randy plays a pivotal role in ensuring that the organization meets its targeted Service Level Agreements (SLAs) and occupancy rates. His proficiency with CalabrioOne Workforce Optimization (WFO) tools has been instrumental in transforming workflows, enhancing operational efficiency, and driving performance improvements across the board.
One of Randy’s key projects involved utilizing CalabrioOne's advanced forecasting and scheduling features to streamline agent assignments and improve adherence rates. By deploying its robust reporting utilities, he has been able to generate insightful reports that monitor crucial metrics, enabling the identification of areas ripe for enhancement. His analytical acumen not only aids in real-time decision-making but also supports long-term strategic planning, ensuring that Beyond Finance remains agile in a rapidly evolving financial services landscape.
Randy's diverse skill set, which includes financial modeling, data analysis, and project management, positions him as a valuable asset to the team. His commitment to excellence is further reflected in his ability to communicate complex data insights effectively, making him a key contributor to cross-functional initiatives. As the first in his family to graduate from university, Randy’s journey is a testament to his dedication and passion for continuous improvement, both personally and professionally. His work at Beyond Finance exemplifies how data-driven strategies can lead to enhanced customer support and operational success in the financial sector.
Forecasting & Workforce Management Analyst at Beyond Finance in January 2024 to January 2025
Bilingual Customer Service Representative at Beyond Finance in September 2023 to January 2024
Business Owner at Lunas Option Trading in April 2022 to April 2023
Bilingual Mortgage Consultant at Wells Fargo in February 2020 to April 2022
Sales/Management Trainee Intern at Sherwin-Williams Paints in June 2017 to August 2017
Corporate Sales Represenative at ADT in June 2016 to January 2017
Tax Preparer at Liberty Tax Service in September 2015 to April 2016
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Loan Closing Documentation
Workforce Optimization (WFO)
Asset Management
Customer Support
Spanish
Sales and Marketing
Analytical Skills
Financial Freedom
Variance Analysis
Financial Reporting
Financial Modeling
Technical Analysis
Investing
Risk Management
HTML5
Cascading Style Sheets (CSS)
JavaScript
GitHub
Node.js
Software Implementation
Code Review
Operating Systems
Troubleshooting
Software Installation
Project Management
Teamwork
Quantitative Finance
Mortgages
Problem Solving
Loans
Financial Services
Portfolio Management
Valuation
Finance
Investments
Data Entry
Loan Documents
Leadership
Bilingual Communications
Microsoft Office
Microsoft Excel
Social Networking
Data Analysis
Higher Education
Entrepreneurship
Time Management
Strategic Planning
Facebook
Leadership Development
Business Strategy
Business Intelligence
Social Media
Public Speaking
Microsoft PowerPoint
Customer Service
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Discover more about Beyond FinanceWhat is Randy Luna email address?
Email Randy Luna at [email protected] and [email protected]. This email is the most updated Randy Luna email found in 2026.
What is Randy Luna phone number?
Randy Luna phone number is +19175725088 and +13072900172.
How to contact Randy Luna?
To contact Randy Luna send an email to [email protected] or [email protected]. If you want to call Randy Luna try calling on +19175725088 and +13072900172. (updated on October 30, 2024)
What is Randy Luna net worth?
Randy Luna has an estimated net worth of $2,500 to $24,999
What company does Randy Luna work for?
Randy Luna works for Beyond Finance
What is Randy Luna's role at Beyond Finance?
Randy Luna is Forecasting & Workforce Management Analyst
What industry does Randy Luna work in?
Randy Luna works in the Financial Services industry.
Randy Luna Email Addresses
Randy Luna Phone Numbers
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