Randy Feliz
Manager Processing Services at Discover Financial Services | Salt Lake City Metropolitan Area
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Randy Feliz is a dynamic leader at Discover Financial Services, currently serving as the Manager of Processing Services. In this pivotal role, Randy leverages his extensive experience in operations management and customer service to drive efficiency and enhance the overall performance of processing operations. His expertise lies in developing and implementing strategic initiatives that align with the company's business priorities, ensuring that production goals are met while maintaining high standards of service quality.
Randy's current responsibilities encompass managing the day-to-day operations of processing services, where he collaborates closely with both technical and administrative teams to swiftly resolve production and processing challenges. His ability to foster strong relationships with vendors is crucial, as he oversees the contractual obligations and ensures that service delivery meets the expectations set forth. This involves not only managing vendor relationships but also engaging in continuous process improvement initiatives that enhance operational workflows and customer satisfaction.
A skilled communicator and team leader, Randy excels in coaching his team members, empowering them to achieve their full potential while driving a culture of excellence within the call center environment. His proficiency in Microsoft Office and other operational tools further supports his ability to analyze data and implement effective solutions. With a solid foundation in banking and credit processes, Randy is well-equipped to navigate the complexities of the financial services industry, making him a valuable asset to Discover Financial Services as they strive to innovate and improve their processing capabilities.
Manager Processing Services at Discover Financial Services in February 2024 to Present
Area Manager at Discover Financial Services in April 2022 to February 2024
Team Leader / Manager at Discover Financial Services in February 2015 to April 2022
Team Coach / Acting Team Leader at Discover Financial Services in June 2013 to February 2015
Sr. Account Manager at Discover Financial Services in May 2008 to June 2013
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Data Visualization
Financial Analysis
Business Performance Management
Policies & Procedures
Communication
Contractual Obligations
Operations
Mitigation Strategies
Call Centers
Coaching
Training
Financial Services
Credit Cards
Customer Experience
Customer Service
Performance Management
Team Leadership
Credit
PowerPoint
Data Analysis
Business Analysis
Leadership Development
Management
Process Improvement
Leadership
Team Building
Public Speaking
Relationship Management
Risk Management
Banking
Business Process Improvement
Microsoft Excel
Microsoft Office
Social Media
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Discover more about Discover Financial ServicesWhat is Randy Feliz email address?
Email Randy Feliz at [email protected] and [email protected]. This email is the most updated Randy Feliz email found in 2026.
What is Randy Feliz phone number?
Randy Feliz phone number is +18018604065.
How to contact Randy Feliz?
To contact Randy Feliz send an email to [email protected] or [email protected]. If you want to call Randy Feliz try calling on +18018604065. (updated on October 30, 2024)
What company does Randy Feliz work for?
Randy Feliz works for Discover Financial Services
What is Randy Feliz's role at Discover Financial Services?
Randy Feliz is Manager Processing Services
What industry does Randy Feliz work in?
Randy Feliz works in the Financial Services industry.
Randy Feliz Email Addresses
Randy Feliz Phone Numbers
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