Randy Buckner
Quality Control Analyst at Gannett | USA TODAY NETWORK | United States
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Randy Buckner is a seasoned Quality Control Analyst at Gannett | USA TODAY NETWORK, bringing over 17 years of extensive experience in customer service, business analytics, and process optimization. In his current role, Randy plays a pivotal part in ensuring that the quality of customer interactions meets the high standards expected by the organization. His expertise in call center administration and workforce management allows him to effectively analyze performance metrics and implement strategies that enhance service delivery.
Randy's journey began as a Business Process Analyst, where he honed his analytical skills and developed a keen understanding of operational efficiencies. His subsequent position as a Supervisor in Service Excellence for American Express further solidified his capabilities in managing client expectations and executing successful campaigns. At Gannett, he leverages his proficiency in Excel formulas and inventory management to streamline processes and drive improvements in customer satisfaction.
Key projects that Randy has spearheaded include the development of comprehensive quality assurance frameworks that not only assess performance but also provide actionable insights for continuous improvement. His strong organizational skills enable him to oversee multiple initiatives simultaneously, ensuring that all aspects of quality control are meticulously addressed. As a professional dedicated to enhancing customer experiences, Randy Buckner remains committed to fostering a culture of excellence within the USA TODAY NETWORK, utilizing his diverse skill set to navigate the complexities of the payment industry and beyond.
Quality Control Analyst at Gannett | USA TODAY NETWORK in August 2023 to April 2025
Customer Service Retention Specialist at Gannett | USA TODAY NETWORK in March 2021 to April 2025
Extrusion Operator at Toyoda Gosei Americas in April 2019 to June 2020
Supervisor Service Excellence at Serco in April 2017 to July 2019
Fulfillment Associate at Amazon in February 2016 to April 2017
Customer Service Representative at Serco in November 2014 to September 2015
Business Process Analyst at Humana in October 2010 to March 2014
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Operations
Financial Analysis
Material Flow
Manufacturing Operations Management
Supervisory Skills
Marketing Operations
Crisis Management
People Management
Customer Service Management
Business Process Design
Market Analysis
Statistical Data Analysis
Renewals
Advertising Operations
CSM
Pay Per Click (PPC)
Pivot Tables
Marketing
Organization Skills
Payment Industry
Basic Math
Root Cause
Data Analytics
Call Center Administration
Call Center Development
Project Management
Attention to Detail
Salesforce.com
Service Levels
Workforce Management
Presentations
Critical Thinking
Communication
Account Planning
Campaign Launch
Campaign Analytics
Client Presentation
Ad Hoc Reporting
Social Media Advertising
Service-Level Agreements (SLA)
Advertising
Marketing Campaigns
Workflow Management
Business Analytics
Systems Analysis
Online Content
Relationship Development
Advertising Campaigns
Digital Marketing
Customer Satisfaction (CSAT)
Marketing Management
Google Analytics
Campaign Execution
Implementation Plans
Defining Requirements
Customer Success
Customer Retention
Manage client expectations
Customer Satisfaction
Client Relations
Online Advertising
Business-to-Business (B2B)
B2B Marketing
B2B Marketing Strategy
B2B Software
Customer Relationship Management (CRM)
Coaching
Leadership
Emotional Intelligence
Social Emotional Learning
Emotional Management
Administration
Teamwork
Production Management
Production Part Approval Process (PPAP)
Inventory Management
Inventory Analysis
Inventory Accuracy
Inventory Planning
Vendor Managed Inventory
Timing Belts
Conveyor Belts
Belting
Negotiation
Analytical Skills
Data Analysis
Account Management
Leadership Development
Team Leadership
Change Management
Team Building
Manufacturing
Management
Microsoft Office
Microsoft Excel
Cost Management
Social Media Optimization (SMO)
KPI Reporting
Business Analysis
Business Process Mapping
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Discover more about Gannett | USA TODAY NETWORKWhat is Randy Buckner email address?
Email Randy Buckner at [email protected]. This email is the most updated Randy Buckner email found in 2026.
How to contact Randy Buckner?
To contact Randy Buckner send an email to [email protected].
What company does Randy Buckner work for?
Randy Buckner works for Gannett | USA TODAY NETWORK
What is Randy Buckner's role at Gannett | USA TODAY NETWORK?
Randy Buckner is Quality Control Analyst
What is Randy Buckner's Phone Number?
Randy Buckner's phone (***) ***-*189
What industry does Randy Buckner work in?
Randy Buckner works in the Medical Equipment Manufacturing industry.
Randy Buckner Email Addresses
Randy Buckner Phone Numbers
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