Randy Bassett
Program Manager/Outsourcing and Contract GM at DISH Network | Christiansburg, Virginia, United States
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Randy Bassett is a dynamic Program Manager at DISH Network, where he plays a pivotal role in enhancing customer care operations through strategic outsourcing and contract management. With a robust background in operations, Randy is known for his ambitious and results-driven approach, consistently delivering improvements in customer experience and technical support across a global contact center infrastructure. His expertise lies in optimizing multi-million-dollar contracts with outsourced vendors, ensuring that DISH Network not only meets but exceeds its operational goals.
In his current role, Randy is tasked with the critical responsibility of advising business leaders on legal aspects and compliance related to vendor agreements. His keen understanding of contract management allows him to ensure that all business operations are supported by valid agreements, thereby mitigating risks and enhancing operational continuity. By distilling complex business objectives into actionable plans, he effectively integrates innovative ideas with data-driven best practices, fostering a culture of continuous improvement.
Randy's skill set is extensive, encompassing workforce management, process improvement, and cross-functional team leadership. His collaborative leadership style encourages teamwork and drives engagement among diverse teams, ultimately leading to enhanced customer service and satisfaction. As DISH Network navigates the evolving landscape of broadband and customer support, Randy's insights and strategic vision are invaluable assets that contribute to the company's success in delivering exceptional customer experiences.
Program Manager/Outsourcing and Contract GM at DISH Network in May 2018 to Present
Contact Center Site Leader at DISH Network in February 2017 to May 2018
Senior Manager Of Support Delivery at Charter Communications (formerly Time Warner Cable) in July 2004 to December 2016
Manager of Technical Operations at Time Warner Cable in July 2002 to July 2004
Operations Manager at Time Warner Cable in June 2000 to July 2002
Help Desk at MCI in January 1998 to January 2000
Promotions Manager at Sony Music in January 1994 to January 1996
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Contract Negotiation
People Management
Telecommunications
Call Center
Call Centers
Vendor Management
Operations Management
Workforce Management
Process Improvement
Performance Management
Technical Support
Contact Centers
Customer Experience
Outsourcing
Avaya
Telephony
Broadband
Management
Customer Retention
Customer Satisfaction
Team Leadership
Customer Service
CRM
Team Building
Cross-functional Team Leadership
Team Management
Leadership
Business Process Improvement
Virtual Teams
Servant Leadership
Career Management
Building Trust
On-camera Experience
Personal Development
Video Conferencing
Virtual Collaboration
Virtual Office
Business Law
Accountability
Outsourcing Management
Communication
Teamwork
Collaborative Leadership
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Discover more about DISH NetworkWhat is Randy Bassett email address?
Email Randy Bassett at [email protected]. This email is the most updated Randy Bassett email found in 2026.
What is Randy Bassett phone number?
Randy Bassett phone number is +15716659748 and +13037232924.
How to contact Randy Bassett?
To contact Randy Bassett send an email to [email protected]. If you want to call Randy Bassett try calling on +15716659748 and +13037232924. (updated on September 13, 2024)
What company does Randy Bassett work for?
Randy Bassett works for DISH Network
What is Randy Bassett's role at DISH Network?
Randy Bassett is Program Manager/Outsourcing and Contract GM
What industry does Randy Bassett work in?
Randy Bassett works in the Telecommunications industry.
Randy Bassett Email Addresses
Randy Bassett Phone Numbers
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