Rajesh Krishnan
Director - Customer Servicing Digital Platforms at United Airlines | Chicago, Illinois, United States
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Rajesh Krishnan serves as the Director of Customer Servicing Digital Platforms at United Airlines, where he leverages his extensive expertise in customer care and digital transformation to enhance the airline's service delivery. With a robust background in technology management and architecture, Rajesh is instrumental in driving the development and implementation of enterprise-scale customer care products and platforms that support United's global operations. His leadership is pivotal in executing multi-generational, multi-million dollar product roadmaps, ensuring that the airline remains at the forefront of customer service innovation.
Currently, Rajesh is spearheading key projects that integrate AI-driven customer service solutions, transforming the way United Airlines interacts with its customers. By harnessing advanced technologies, he is not only improving customer satisfaction but also streamlining operational efficiencies. His proficiency in IT strategy and program management enables him to navigate complex integration challenges, ensuring that customer care systems are cohesive and responsive to evolving market demands.
Rajesh’s deep understanding of the financial services domain further enhances his ability to deliver mission-critical platforms that align with United's strategic objectives. His skills in requirements analysis and business intelligence empower him to make data-driven decisions that optimize customer interactions and drive business transformation. As a leader in Salesforce.com implementations, he is committed to fostering a customer-centric culture that prioritizes seamless service experiences. Through his innovative approach and strategic vision, Rajesh Krishnan continues to redefine customer servicing at United Airlines, setting new benchmarks for excellence in the aviation industry.
Director - Customer Servicing Digital Platforms at United Airlines in July 2024 to Present
Director - Customer Service Engineering at Albertsons Companies in August 2021 to July 2024
Vice President, Customer Care Technology at LPL Financial in April 2018 to August 2021
SVP, Senior Technology Manager Sales Tools/ CRM Technology at Bank of America in May 2016 to April 2018
SVP, Senior Technology Manager - Payments Orchestration & Shared Services Management at Bank of America in May 2014 to May 2016
SVP, Senior Technology Manager - Global Banking - Client Servicing & Fulfillment at Bank of America in August 2009 to May 2014
Technology Manager / VP - Data Analytics & Reporting at Bank of America in March 2008 to August 2009
Technology / Team Manager- CRM/ Contact Center Technology at Bank of America in August 2003 to February 2008
Consultant – Systems Engineering / Team Lead - Customer Support Systems at Bank of America in January 2001 to July 2003
Information Technology Consultant / Analyst at Engineering Systems & Solutions Inc. in December 1999 to January 2001
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AI driven Customer Service
Customer Care Transformation
Contact Center Strategy
Unified Service Desktop
Enterprise Architecture
IT Strategy
Technology Management
Integration
Software Project Management
SDLC
Requirements Analysis
Business Intelligence
Vendor Management
Software Development
Business Analysis
SOA
Strategic Leadership
Solution Architecture
CRM
Leadership
PMO
Enterprise Software
Agile Methodologies
Banking
Program Management
Information Technology
Financial Services
Business Process
Management
Risk Management
Strategy
Process Improvement
Business Process Improvement
Project Management
Consulting
Project Portfolio Management
Treasury Services
Credit Servicing
Corporate Banking
Commercial Banking
Service-Oriented Architecture (SOA)
Customer Relationship Management (CRM)
Software Development Life Cycle (SDLC)
Contact Center Management
IT Transformation
Customer Service
Strategic Technology Planning
Microsoft Dynamics CRM
CRM Integration
Salesforce.com
CRM Program Management
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Discover more about United AirlinesWhat is Rajesh Krishnan email address?
Email Rajesh Krishnan at [email protected] and [email protected]. This email is the most updated Rajesh Krishnan email found in 2026.
What is Rajesh Krishnan phone number?
Rajesh Krishnan phone number is +19802548380 and +18322646086.
How to contact Rajesh Krishnan?
To contact Rajesh Krishnan send an email to [email protected] or [email protected]. If you want to call Rajesh Krishnan try calling on +19802548380 and +18322646086. (updated on November 04, 2024)
What company does Rajesh Krishnan work for?
Rajesh Krishnan works for United Airlines
What is Rajesh Krishnan's role at United Airlines?
Rajesh Krishnan is Director - Customer Servicing Digital Platforms
What industry does Rajesh Krishnan work in?
Rajesh Krishnan works in the It Services And It Consulting industry.
Rajesh Krishnan Email Addresses
Rajesh Krishnan Phone Numbers
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