Rachel Walsh
Senior Director of UX Research at UserTesting | Atlanta, Georgia, United States
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As the Senior Director of UX Research at UserTesting, Rachel Walsh brings over five years of dedicated experience in leading a dynamic team of 30 UX researchers and designers. Her role is pivotal in shaping the user experience landscape for both Enterprise and Global customers, where she leverages her expertise in mixed-method research to deliver actionable insights that drive product innovation. Rachel’s leadership style is characterized by her commitment to fostering a collaborative and creative environment, inspiring her team to push boundaries and excel in their craft.
Under Rachel's guidance, the UX Research and Design team has matured significantly, achieving a remarkable 4.9 Customer Satisfaction (CSAT) score for Implementation Services. This success is a testament to her strategic planning and communication skills, which she employs to align team objectives with the broader goals of UserTesting. Rachel is passionate about understanding human behavior, utilizing techniques such as focus groups, quantitative research, and design thinking to uncover deep insights that inform user-centric design.
Key projects led by Rachel include the development of innovative e-commerce solutions that enhance user engagement and streamline customer journeys. Her expertise in rapid prototyping and experience design has enabled her team to create compelling user experiences that resonate with diverse audiences. As a thought leader in the UX research field, Rachel is not only focused on delivering exceptional results but also on mentoring the next generation of UX professionals, ensuring that UserTesting remains at the forefront of user experience innovation.
Senior Director of UX Research at UserTesting in April 2022 to Present
Director of UX Research at UserTesting in April 2021 to April 2022
Senior UX Research Manager at UserTesting in January 2020 to April 2021
UX Research Manager at Mailchimp in May 2018 to February 2020
VP, User Experience Research and Design at User Insight in June 2006 to May 2018
Technical Escalation Specialist at Thomson Financial in August 2004 to June 2006
Manager, Client Service at CCBN in March 2001 to August 2004
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Relationship Building
Drive Change
Professional Services Industries
Product Lifecycle Management
Strategy
Skill Development
Strategic Vision
Attitude Change
Communication
Usability Testing
User Experience
Information Architecture
Project Management
User-centered Design
Market Research
Analytics
Usability
Qualitative Research
Customer Insight
Strategic Planning
Focus Groups
Ethnography
Wireframes
Social Media
Management
Content Strategy
Account Management
Leadership
Cross-functional Team Leadership
User Experience Design
E-commerce
CRM
Interaction Design
Usability Engineering
Human Computer Interaction
User Interface Design
Mobile Devices
Experience Design
Information Design
User Interface
Rapid Prototyping
Design Thinking
Persona
User Research
Design Strategy
Research Design
Quantitative Research
Advertising Research
Consumer Behaviour
Marketing Research
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Discover more about UserTestingWhat is Rachel Walsh email address?
Email Rachel Walsh at [email protected]. This email is the most updated Rachel Walsh email found in 2026.
What is Rachel Walsh phone number?
Rachel Walsh phone number is +19192602167 and +14152540547.
How to contact Rachel Walsh?
To contact Rachel Walsh send an email to [email protected]. If you want to call Rachel Walsh try calling on +19192602167 and +14152540547. (updated on November 04, 2024)
What company does Rachel Walsh work for?
Rachel Walsh works for UserTesting
What is Rachel Walsh's role at UserTesting?
Rachel Walsh is Senior Director of UX Research
What industry does Rachel Walsh work in?
Rachel Walsh works in the Software Development industry.
Rachel Walsh Email Addresses
Rachel Walsh Phone Numbers
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