Primo Banez

Primo Banez is a dedicated User Support Technician at Akerman LLP, where he leverages his extensive IT expertise to enhance the technological experience for both in-office and remote users. With a solid foundation in computer operating systems and a diverse array of software applications, Primo excels in troubleshooting, installations, and maintenance, ensuring that all users have seamless access to the tools they need to perform at their best. His role involves diagnosing and resolving technical issues via telephone and email, providing timely support to a wide range of users across various offices.

Currently, Primo is instrumental in supporting desktop and laptop systems running Windows 7 and 10, as well as configuring and troubleshooting Outlook 2010, 2016, and Outlook Web Access (OWA) email clients. His proficiency in maintaining network connectivity through LAN, WAN, and Remote Access Services, including VPN configurations, ensures that remote users can stay connected and productive. Additionally, his experience with Active Directory and Citrix enhances his ability to manage user accounts and provide comprehensive help desk support.

Primo’s commitment to delivering exceptional technical support is evident in his proactive approach to problem-solving and his ability to work effectively both independently and as part of a team. As he continues to expand his skill set, he remains focused on achieving a challenging Information Technology Support position that will allow him to further contribute to the success of Akerman LLP while advancing his career in the ever-evolving IT landscape.