Prashant MBA's Email Addresses & Phone Numbers

Results and action driven professional with an MBA and an excellent IT track record. Demonstrated ability to lead teams and projects successfully with a relentless focus on execution and strategy. Structured approach to complex problem solving and excellent quantitative skills combined with sound decision making abilities. Self-motivated with a penchant for continuous learning and ability to grasp...

Results and action driven professional with an MBA and an excellent IT track record. Demonstrated ability to lead teams and projects successfully with a relentless focus on execution and strategy. Structured approach to complex problem solving and excellent quantitative skills combined with sound decision making abilities. Self-motivated with a penchant for continuous learning and ability to grasp new concepts and domain fundamentals with relative ease. Diverse experience encompassing software design & development, analytics, voiceportals, databases, customer experience, varied business and IT tools and techniques.

Specialties:

• Analytics

• Business Intelligence

• Voice Portals

• Genesys Voice Genie

• Nuance Recognizer/OSR

• Nuance RealSpeak (Text to Speech)

• Self Service

• SAS

• Statistics

• Decision SupportEnterprise Architect @ • Analyzed requirements related to customer churn reduction initiative

• Brainstormed ideas for providing coaches with appropriate data & workflow process for agent coaching

• Actively participated in process change discussions to get close-to realtime data across systems for churn initiative

• Reviewed/Rectified complex business data and metrics for key call center & call routing initiative

• Performed drilldown into Databases finding insights/patterns related to customer call abandons; charting to make comparisons From December 2012 to Present (3 years 1 month) Dallas/Fort Worth AreaLead Systems Analyst @ • Performed SME role for the Verizon Retail Speech (IVR) platform

• Managed the Voice Portal platform spanning 4-5 datacenters and amounting to 350 servers between 2 people

• Worked with team on analytics & visualization site for speech applications; measuring & tracking usage and self serve rate

• Collaborated with and coordinated multiple stakeholders to build replica datacenter for voice portal apps for sale to Frontier Communications

• Led offshore team for development, deployment of employee facing portals

• Performed capacity analysis and load tests for initiatives to gauge hardware and licensing needs

• Devised creative ways to remove hurdles, to get new initiatives going

• Led vendor and app team to work in sync to get the speech platform softwares VMWare certified

• Delivered performance improving feedbacks eliminating bottlenecks

• Maximized usage of existing speech platform license saving approximately $500-600K across instances From June 2006 to November 2012 (6 years 6 months) Software Developer @ • Collaborated closely with multiple business partners for requirements, issues, application delivery, outages, adhoc requests

• Led & Managed team for development of portal for NYNE region and subsequent integration with other key regions

• Developed high and detail level designs with requirements from business partners

• Developed frontend (voicexml, grammar) and backend (java, j2ee, webservices, database access) components for voice portal self service applications

• Generated & closely monitored metrics view post deployments for issues, client discussions and improvements From July 2003 to May 2006 (2 years 11 months) Dallas/Fort Worth AreaLead Systems Developer @ • Designed content management website for Workforce Information application

• Involved in Database design and indexing, query optimization

• Designed and developed workflow and coded modules for article submission, review, modification

• Managed and mentored team of 5 and brought in coding best practices; performed code reviews From January 2002 to June 2002 (6 months) Senior Software Developer @ • Analyzed user requirements and designed financial planning applications with scalable 3-tier web based architecture

• Participated in the database architecture

• Implemented security features in the applications

• Devised a unique way to export site data to Excel and produce charts using a plug-in Graphics Server

• Designed & program a complex hierarchical menu based structure as part of the user interface.

• Programmed highly involved ASP pages and database objects

• Provided customer and production environment support

• Participated in the definition and use of configuration management From November 1999 to November 2001 (2 years 1 month) Programmer Analyst @ • Developed run-time library in C++ for migration of QANTEL BASIC code comprising Financial Accounting systems to client/server architecture

• Designing functional and system specifications for multi-tier application used to collect and analyze the financial budget from more than 11 client branches

• Used Crystal Reports extensively to come up with customized reports

• Developed scripts for testing and also coordinated testing of modules

• Trouble-shooted, tested and maintained different applications

• Provided customer support utilizing newly acquired Japanese language skills From May 1996 to July 1999 (3 years 3 months) Mumbai Area, IndiaMaster of Business Administration (MBA), GPA: 3.75 @ Southern Methodist University - Cox School of Business From 2008 to 2011 Master of Engineering (M.Eng.), Computer Science @ Cornell University From 2002 to 2003 BS, Computer Engineering @ Bharati VidyapeethNBWS High School Prashant MBA is skilled in: Microsoft Excel, Data Mining, SQL, Statistics, Business Intelligence, Databases, Microsoft SQL Server, Integration, Speech Analytics, MS Excel Pivot Tables, SAS, Data Analysis, Regression Analysis, Customer Segmentation Strategy, Data Modeling