Phillip Zimmer

Q: What is Phillip Zimmer email address?

Email Phillip Zimmer at phillip.zimmer@aplaceformom.com. This email is the most updated Phillip Zimmer email found in 2026.

Q: How to contact Phillip Zimmer?

To contact Phillip Zimmer send an email to phillip.zimmer@aplaceformom.com. If you want to call Phillip Zimmer try calling on +13142298250 and +17159452497. (updated on November 04, 2024)

Senior Director, Call Center and Vendor Management at A Place for Mom | Overland Park, Kansas, United States

About Phillip Zimmer

Phillip Zimmer is a seasoned professional with over 20 years of experience in program and project management, currently serving as the Director of Commercial Operations at A Place for Mom. In this pivotal role, Phillip leads a diverse team of over 40 internal staff members across Workforce Management (WFM), Contact Center Operations, Quality Analytics, and Continuous Improvement, while also overseeing more than 300 vendor agents in Tier 1 support. His extensive background in change management and agile methodologies equips him to drive operational excellence and foster a culture of continuous improvement within the organization.

Phillip's leadership is characterized by a results-oriented approach, where he effectively manages a $6 million operational budget, identifying opportunities for cost savings and process enhancements. His expertise in strategic development and cross-functional team leadership enables him to implement innovative solutions that enhance service delivery and customer satisfaction. Notably, Phillip has successfully spearheaded key projects that leverage data analytics to improve quality assurance processes, ensuring that A Place for Mom remains at the forefront of the senior living referral industry.

With a Bachelor’s degree in Industrial Engineering and a Master’s in Business Administration, Phillip combines technical acumen with strategic vision. His skills in consulting, negotiation, and process engineering are instrumental in navigating complex challenges and driving organizational success. As a champion of agile methodologies, he fosters collaboration and adaptability within his teams, ensuring that A Place for Mom continues to provide exceptional support to families seeking senior living options. Phillip Zimmer's commitment to operational excellence and his strategic insights make him a vital asset to A Place for Mom's mission of improving the lives of seniors and their families.

Phillip Zimmer Work

Senior Director, Call Center and Vendor Management at A Place for Mom in September 2024 to Present

Director - Commercial Operations at A Place for Mom in March 2022 to November 2024

Manager - Change Management & Governance (Salesforce & NICE) at H&R Block in June 2020 to March 2022

Phillip Zimmer Skills

Project Management

Program Management

Process Improvement

About Phillip Zimmer's Current Company

A Place for Mom

Discover more about A Place for Mom

Frequently Asked Questions about Phillip Zimmer

What is Phillip Zimmer email address?

Email Phillip Zimmer at [email protected]. This email is the most updated Phillip Zimmer email found in 2026.

What is Phillip Zimmer phone number?

Phillip Zimmer phone number is +13142298250 and +17159452497.

How to contact Phillip Zimmer?

To contact Phillip Zimmer send an email to [email protected]. If you want to call Phillip Zimmer try calling on +13142298250 and +17159452497. (updated on November 04, 2024)

What company does Phillip Zimmer work for?

Phillip Zimmer works for A Place for Mom

What is Phillip Zimmer's role at A Place for Mom?

Phillip Zimmer is Senior Director, Call Center and Vendor Management

What industry does Phillip Zimmer work in?

Phillip Zimmer works in the Hospitals And Health Care industry.