Strateg, Digital Transformation, Experience Professional - Client Engagement @ Principal Consultant
Business Development and Operations Management @ Venture Capital & Start-Up Advisory
Chief Digital Officer & Professor @ Macromedia GmbH
Certificate in Investment Banking @
New York University
A Digital Strategy, Transformation & Customer Success Executive with 15+ years of experience helping dozens of executives of leading high tech, pharma & financial MNE’s, exceed their brand targets by 40% to 80% within one year. Expert in supporting clients in becoming more digitally adroit, by helping them address shifting their channel mix, better mobilizing their "big
A Digital Strategy, Transformation & Customer Success Executive with 15+ years of experience helping dozens of executives of leading high tech, pharma & financial MNE’s, exceed their brand targets by 40% to 80% within one year. Expert in supporting clients in becoming more digitally adroit, by helping them address shifting their channel mix, better mobilizing their "big data" assets, and building cost-effective content supply chains.
Extensive experience guiding teams and counseling leadership through strategic planning, design and development of products and services that transform business. Track record of developing product and customer success for multi-channel brands and working with a number of companies defining best-in-class experiences that define business transformation.
Spanning the corporate and the consulting spaces, I have functional experience building and managing high-performance, cross-disciplinary teams with expertise in strategy formation, business analysis, brand management, design strategy, digital roadmaps, business process definition, and product development cycles. Highly skilled at working with senior leaders in problem framing, reframing, and solution finding.
Industries: Professional services, Life Sciences, Healthcare, Pharmaceutical, Banking and Financial Services, Insurance, Wealth & Investment Management, Digital Marketing, Retail & Consumer Products, Technology
Clients and companies include IBM, Motorola, Deutsche Bank, TIAA-CREF, Pfizer, GSK, Merck, Digitas, Ogilvy, Infosys, Capco, Paragon Solutions, Deloitte
Specialties: Customer success strategy and design, Marketing management strategy and/or platforms, Mobile strategy and/or app design, Social business strategy and/or platforms, e-Commerce strategy and/or platforms, Business analytics strategy and design, Digital transformation and organization design, Agile design and development, Contact center solutions, Innovation services, Sales and service strategy and process design
Strateg, Digital Transformation, Experience Professional - Client Engagement @ Experience design, innovation and strategy leadership for digital transformation, product development, user and customer experiences.
Skilled at developing and nurturing multi-disciplinary teams for the development of omni-channel brand experiences, and outlining design methodologies that promote creative excellence and an innovative culture. Strong believer, with a proven record, of leveraging strategic design for business growth.
Engagements: Infosys - Deutsche Bank, Capco - TD Bank, Ameriprise, Key Bank, Banco Popular Dominicana, Fannie Mae, Paragon Consulting - Merck, TIAA-CREF From February 2013 to Present (2 years 11 months) Business Development and Operations Management @ From June 2011 to Present (4 years 7 months) Chief Digital Officer & Professor @ From February 2011 to February 2013 (2 years 1 month) Strategy and Experience Consultant @ As a consultant at various digital agencies, innovation and consulting firms, led internal customer experience teams in the development of brands and digital products from strategy formation to implementation.
Partnered with senior level executives in reassessing business and sales processes brought about by the challenges of new technologies (internet, social media, mobile technologies.) From March 2006 to February 2011 (5 years) Art Director @ From April 2002 to February 2006 (3 years 11 months) Greater New York City AreaAssociate Creative Director @ From January 2001 to October 2001 (10 months) Greater New York City AreaStrategy, User Experience, Product Development @ From March 2000 to March 2001 (1 year 1 month) Greater New York City AreaSenior Designer @ From January 1999 to February 2000 (1 year 2 months) Greater New York City AreaStrategy, User Experience, Product Development @ From 1998 to 2000 (2 years) Greater New York City Area
Masters, ID @ Rhode Island School of Design From 1995 to 1998 Certificate in Investment Banking @ New York University From 2009 to 2010 Additional RISD coursework: one semester at Harvard Business School, MBA @ Harvard Business School From 1997 to 1997 Additional RISD coursework: one semester at Brown University, Digital Media, Modern Culture and Media @ Brown University From 1996 to 1997 Venture Lab: Technology Entrepreneurship @ Stanford University From 2012 to 2012 Bachelors, Architecture @ School of Planning and Architecture From 1989 to 1995 Phillip Madanire is skilled in: Management Consulting, Digital Transformation, Strategy, Digital Strategy, Digital Marketing, User Experience, Innovation Management, New Business Development, Marketing Strategy, Business Strategy, Change Management, Strategic Partnerships, Cross-functional Team Leadership, Product Development, Customer Experience Management
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