Peter Lindroth
Senior Analyst - Office of the Customer at eBay | Ireland
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Peter Lindroth serves as a Senior Analyst in the Office of the Customer at eBay, where he leverages his extensive experience in performance management and project leadership to enhance customer experience (CX) across the organization. In this pivotal role, Peter is responsible for synthesizing customer insights and translating them into actionable strategies that drive both operational and strategic decisions. His expertise in KPI management and root cause analysis (RCA) allows him to identify customer friction points and collaborate effectively with cross-functional teams to implement solutions that enhance service delivery.
One of Peter's key projects involves the onboarding of new business initiatives, where he ensures that customer feedback is integrated into the process from the outset. This proactive approach not only streamlines operations but also fosters a culture of continuous improvement within the organization. His technical leadership and managerial experience empower him to coordinate projects that align with eBay's commitment to customer-centricity, ensuring that all stakeholders are engaged and informed throughout the project lifecycle.
Peter's dedication to performance management is evident in his ability to set and monitor service level agreements (SLAs) and key performance indicators (KPIs) that reflect the voice of the customer. By focusing on process improvement, he drives initiatives that not only resolve immediate customer issues but also contribute to long-term enhancements in service quality. His role in the Office of the Customer is crucial in shaping eBay's strategic direction, as he champions the importance of customer insights in fostering a positive and impactful customer experience.
Senior Analyst - Office of the Customer at eBay in August 2021 to Present
Service Design Specialist - Shipping/Project management at eBay in May 2019 to August 2021
Senior Team leader - High Value Seller at eBay in January 2019 to May 2019
Senior Team Leader - New or reactivated buyers at eBay in January 2018 to December 2018
Senior Team leader - UK Buy at eBay in July 2017 to December 2017
Service Design Specialist - Buy at eBay in November 2016 to June 2017
EU Supervisor - Office of The President at eBay in September 2012 to October 2016
EUS Ops CS Manager at IBM in March 2011 to August 2012
Team leader – UAR/IMAC at IBM in October 2009 to March 2011
Advisory User Administration Specialist at IBM in December 2006 to October 2009
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Project Coordination
Team Leadership
Technical Leadership
Cross-functional Team Leadership
Managerial Experience
Performance Management
Personal Development
SLA
KPI
Process Improvement
Process Management
Supervisory Skills
IT Service Management
Internal Audit
SME
Active Directory
SAP
Lotus Notes
RSA SecurID
IBM
Excel
Word
PowerPoint
Strategic Leadership
User Management
Team Coordination
CCNA
Router Configuration
Cisco Switches
Cisco
Project Work
Key Performance Indicators
People Management
Team Management
IT Operations
IT Management
Project Planning
Problem Solving
Data Center
TCP/IP
Resource Management
Mentoring
Troubleshooting
Management
Vendor Management
Human Resources
Customer Experience
Service Delivery
Security
System Administration
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Discover more about eBayWhat is Peter Lindroth email address?
Email Peter Lindroth at [email protected]. This email is the most updated Peter Lindroth email found in 2026.
How to contact Peter Lindroth?
To contact Peter Lindroth send an email to [email protected].
What company does Peter Lindroth work for?
Peter Lindroth works for eBay
What is Peter Lindroth's role at eBay?
Peter Lindroth is Senior Analyst - Office of the Customer
What is Peter Lindroth's Phone Number?
Peter Lindroth's phone (**) *** *** 362
What industry does Peter Lindroth work in?
Peter Lindroth works in the Software Development industry.
Peter Lindroth Email Addresses
Peter Lindroth Phone Numbers
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