Staff Site Reliability Engineer at Zscaler
San Jose, California
Senior Site Reliability Engineer @ Illumio - Responsible for the design, deployment, and continuous operation of the Illumio ASP cloud ecosystem. Implementing Blue/Green for Illumio SaaS products using AWS CloudFormation stack.- Strong customer focus and capable of technical deep-dives into app servers, databases, load balancers, operating systems, and/or network. Work closely with Engineering and Professional Support teams...
Senior Site Reliability Engineer @ Illumio - Responsible for the design, deployment, and continuous operation of the Illumio ASP cloud ecosystem. Implementing Blue/Green for Illumio SaaS products using AWS CloudFormation stack.- Strong customer focus and capable of technical deep-dives into app servers, databases, load balancers, operating systems, and/or network. Work closely with Engineering and Professional Support teams to troubleshoot customers' issues.- Strong user of continuous integration and configuration management tools: Chef, Ansible, Stash/Git, Jenkins, and Concourse (CI/CD). Experience in designing, building, and managing fault-tolerant web platforms in both on-prem and public cloud providers such as AWS, GCP, and Azure.- Managed and fine-tuned Icinga, Splunk, New Relic, Sensu, and Nagios monitoring tools. Participated in a 24x7 on-call rotation for third-tier escalations and have a strong understanding of DevOps and SRE practices.- Working knowledge of Networking, Load balancer, DNS, and TCP/IP. From November 2015 to March 2020 (4 years 5 months) Sunnyvale, CaliforniaTechnical Operations Manager, Infrastructure and Datacenter @ Five9 - Providing administration, advanced support and operational management of Datacenter facilities (including power, HVAC, rack space), network (load balancer), systems (Cisco UCS, HP Proliant), and storage platform (including 3PAR, NetApp, EMC)- Responsible for all R&D, Staging, Pre-Production, and Production cloud/infrastructure engineering and site reliability- Identify service improvement opportunities; particularly around self-service, automation, and work with Service Engineering teams to implement optimization to increase overall company productivity.- Participate in annual strategic planning, tactical operation planning, and the development of service improvement, security, compliance and contingency operation plans.- Promote service management through metrics and ensure comprehensive monitoring including system health, resource utilization, transaction performance, backup and restore functionality.- Thorough understanding of Operational Support Processes and excellent business acumen and ability to direct the team in dissecting and diagnosing complex problems.- Manage a 24x7 global team, compromised of employees and contractors. From October 2014 to October 2015 (1 year 1 month) San Ramon, CASenior MTS - R&D vCloud Air (Hybrid Cloud Service) @ VMware - Team lead on VMware vCloud Air (Hybrid Cloud Service), Horizon Manager Application Single Sign On (SSO), and BOSH- Deploys and operates large scale, high available, vCloud infrastructure environment.- Maintain current hands-on knowledge of VMware products line, specially Cloud related solutions such as: vCloud Director, vSphere, vCNS, NSX, vSphere, and ESXi.- Participates as Subject Matter Expert (SME) for design reviews and technology and tool selection for security of vCloud Air R&D. Includes: Software Load balancers, distributed firewalling, and IDS/IPS- Performs capacity planning including allocating storage, providing hardware and software redundancy and planning future expansion requests.- Establishes guidelines for production, staging, Q/A, and development environments. - Designs backup, restore, business continuity solutions, and building fault tolerant and disaster recovery solutions.- Help to document best practices in developing and deploying VMware solutions, and feed them into knowledge base for reuse by internal, and external customers and partners. - Participate in on-call rotation to support 24x7 coverage From September 2011 to October 2014 (3 years 2 months) Palo Alto, CALead Senior Storage Engineer @ Webex - Works closely with vendors, Database Administrators, Global Sites Backup and Operations team in designing and managing centralized and decentralized storage area networks. - Performs capacity planning including allocating storage, providing hardware and software redundancy and planning future expansion requirements. - Participates as a Subject Matter Expert (SME) for design reviews and technology and tool selection. - Assists in defining, designing, testing and deploying industry-best storage area networking solutions including our Oracle ZFS in-house storage.- Evaluate file systems based on scalability, performance, cost efficiency and interoperability for WebEx various datasets and application such as network based recording and meeting services.- Establishes guidelines for production, staging, Q/A, and development environments. - Designs backup, restore and business continuity solutions. - Solid understanding of SCSI, Fibre Channel, SAN, RAID and I/O Storage Sub-Systems. - Solid understanding of Network Operating Systems. - Good understanding of networking technologies such as protocols, routing, QoS, NIC, HBA, FCOE, and CNA- Working knowledge of LAN/WAN infrastructures. - Working knowledge of SAN/NAS environments with large enterprise storage systems. From June 2009 to August 2011 (2 years 3 months) Santa Clara, CALead Senior Data Center Operation Engineer @ Webex - Provided tier 3 support to Cisco Technical Support Engineer on a variety of issues. Identifies, researches, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.- Interface and provide escalations to management and other teams member as required.- Monitor Remedy trouble tickets and troubleshoot, update, and resolve as needed.- Monitor an active environment using HP OpenView, WebEx Monitor Colsole Tool, and SiteScope, Weather Map, and other proprietary monitoring tools.- Build proprietary server clusters, perform upgrades, and repair requests. Troubleshoot system, hardware, network and applications problems.- Work closely with peers and management on 9i to 10G DB projects.- Develop and assist with training of standard operating procedures. From May 2007 to June 2009 (2 years 2 months) Tivoli Management (Formally Philips Semiconductor) @ NXP Semiconductors - Tivoli management, data collections and reporting.- Provided support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.- Maintained problem tracking database HP Openview; and developing operating instructions and support documentation.- Analyzes and evaluates problem call reports, and recommends permanent solutions for recurring problems. Using trend data, works with team members to develop service objectives and monitors progress against objectives.- System backup, recovery and security tasks including maintenance of anti-virus software and backup schedules.- Managed users’ quota and project accounts.- Knowledge of RSA, VPN, Solaris, Anti-virus software and practices, Helpdesk applications, server monitoring tools, firewalls, backup, image, data security, etc.- Managed over 3000 asset records. Check monthly for discrepancy assets follow-ups.- Managed and configured network print queues and HP Jet Admin.- Enabled and disabled users UNIX account, NT account, remote access account, and Lotus Notes email account. - Excellent customer services, crisis response communication and first point of contact – research and troubleshoot. From July 2003 to May 2007 (3 years 11 months) IT Remote Specialist @ NXP Semiconductors From October 1999 to July 2003 (3 years 10 months) Technical Support @ ISP Channel - Experienced in network administration, database administration, and customer service.- Support and solve external customer issues through Clarify database.- Maintained customer connection to the internet through cable modem, inform customer where outage and issues are in the areas.- Responsible for email support… Microsoft Outlook, Outlook Express, Netscape and Eudora. From February 1999 to September 1999 (8 months) Senior Staff Site Reliability Engineer @ MobileIron - Production support of MobileIron Cloud FedRamp Moderate environment. Managing the bubble.- On-Call support of global AWS production environments (Virginia, Germany, Japan, Australia). Supported a Spring App on top of modern cloud-native infrastructure: K8(EKS), Postgres(RDS),Kafka(MSK), Redis ElasticCache, Kong, Vault.- Utilized a GitOps model for app config and infra change management. Strong user of Chef, Ansible, Cloud Formation, Jenkins, Concourse, and Stash/Git.- Responsible for Data Center management, including Servers, Network, Storage deployment, DCIM inventory, and consolidation. From March 2020 to November 2020 (9 months) Sunnyvale, California, United States
Illumio
Senior Site Reliability Engineer
November 2015 to March 2020
Sunnyvale, California
Five9
Technical Operations Manager, Infrastructure and Datacenter
October 2014 to October 2015
San Ramon, CA
VMware
Senior MTS - R&D vCloud Air (Hybrid Cloud Service)
September 2011 to October 2014
Palo Alto, CA
Webex
Lead Senior Storage Engineer
June 2009 to August 2011
Santa Clara, CA
Webex
Lead Senior Data Center Operation Engineer
May 2007 to June 2009
NXP Semiconductors
Tivoli Management (Formally Philips Semiconductor)
July 2003 to May 2007
NXP Semiconductors
IT Remote Specialist
October 1999 to July 2003
ISP Channel
Technical Support
February 1999 to September 1999
MobileIron
Senior Staff Site Reliability Engineer
March 2020 to November 2020
Sunnyvale, California, United States
- Responsible for the design, deployment, and continuous operation of the Illumio ASP cloud ecosystem. Implementing Blue/Green for Illumio SaaS products using AWS CloudFormation stack.- Strong customer focus and capable of technical deep-dives into app servers, databases, load balancers, operating systems, and/or network. Work closely with Engineering and Professional Support teams to troubleshoot customers' issues.- Strong user... - Responsible for the design, deployment, and continuous operation of the Illumio ASP cloud ecosystem. Implementing Blue/Green for Illumio SaaS products using AWS CloudFormation stack.- Strong customer focus and capable of technical deep-dives into app servers, databases, load balancers, operating systems, and/or network. Work closely with Engineering and Professional Support teams to troubleshoot customers' issues.- Strong user of continuous integration and configuration management tools: Chef, Ansible, Stash/Git, Jenkins, and Concourse (CI/CD). Experience in designing, building, and managing fault-tolerant web platforms in both on-prem and public cloud providers such as AWS, GCP, and Azure.- Managed and fine-tuned Icinga, Splunk, New Relic, Sensu, and Nagios monitoring tools. Participated in a 24x7 on-call rotation for third-tier escalations and have a strong understanding of DevOps and SRE practices.- Working knowledge of Networking, Load balancer, DNS, and TCP/IP.
What company does Peter Le work for?
Peter Le works for Illumio
What is Peter Le's role at Illumio?
Peter Le is Senior Site Reliability Engineer
What industry does Peter Le work in?
Peter Le works in the Computer Networking industry.
Who are Peter Le's colleagues?
Peter Le's colleagues are Pavel Klimashkin, Tanja Amlie, Jill Schaub, Wassim Daghash, Dylan Wong, Deepak D, Paul Heffner, Rebecca Mendenhall, Mukesh Singh, and Julie Tran
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