Pete Closs
Manager, Conversation AI Enablement at Khoros | London, England, United Kingdom
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Pete Closs serves as the Manager of Conversation AI Enablement at Khoros, where he leverages his extensive expertise in social care, conversational AI, and community engagement to drive transformative customer experiences for over 200 global brands. With a proven track record in implementing and optimizing social customer care programs, Pete is dedicated to enhancing customer satisfaction while generating significant cost savings for his clients. His role involves managing, coaching, and supporting a talented team of Conversational AI Designers, ensuring they create and maintain chatbots that deliver seamless, valuable interactions aligned with client objectives.
At Khoros, Pete is at the forefront of developing and promoting conversational design best practices. He emphasizes the importance of structured ongoing maintenance and actionable analytics reporting, which empower brands to continuously improve their chatbot functionalities and user experiences. By prioritizing enhancements based on client feedback and performance metrics, Pete ensures that the conversational AI solutions not only meet but exceed user expectations.
His multifaceted skill set encompasses Software as a Service (SaaS) solutions, community strategy, and social media monitoring, enabling him to foster thriving peer-to-peer support communities. Additionally, Pete’s public speaking and event management expertise allow him to effectively share insights and educate stakeholders on the benefits of conversational AI and community building. With a commitment to innovation and excellence, Pete Closs is a trusted expert in the field, driving the future of customer engagement through cutting-edge conversational technologies.
Manager, Conversation AI Enablement at Khoros in July 2022 to Present
Principal Social Solutions Consultant at Khoros in June 2016 to July 2022
Senior Social Solutions Consultant at Khoros in July 2011 to June 2016
Online Marketing Manager at Ubisoft in February 2008 to July 2011
Community Manager at Electronic Arts in May 2007 to December 2007
Community Coordinator at Electronic Arts in June 2003 to May 2007
Webmaster at Portent.net in April 1998 to March 2005
QA Technician at Eidos in January 2002 to January 2003
Games Editor at Sharky Extreme in January 1999 to January 2000
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Team Management
Conversation Design
Enablement
Chatbot Design
Conversational AI
HTML
Analytical Skills
Communication
Software as a Service (SaaS)
Community Management
Online Marketing
Video Games
Blogging
Digital Strategy
Social Media
Digital Media
Social Media Marketing
Marketing
SEO
Analytics
Content Management
Online Advertising
Content Strategy
Social Media Measurement
Editing
Web Analytics
Event Management
Web Content
Public Relations
Web Content Writing
Writing
Event Planning
Creative Writing
Copywriting
Content Creation
Social Media Monitoring
Consulting
Digital Marketing
Google Analytics
Facebook
Wordpress
CMS
Public Speaking
Customer Service
Community Sites
Community Building
Community Strategy
Web Technologies
Social Networking
Computer Games
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Discover more about KhorosWhat is Pete Closs email address?
Email Pete Closs at [email protected]. This email is the most updated Pete Closs email found in 2026.
How to contact Pete Closs?
To contact Pete Closs send an email to [email protected]. (updated on November 05, 2024)
What company does Pete Closs work for?
Pete Closs works for Khoros
What is Pete Closs's role at Khoros?
Pete Closs is Manager, Conversation AI Enablement
What is Pete Closs's Phone Number?
Pete Closs's phone +44 ** **** *118
Pete Closs Email Addresses
Pete Closs Phone Numbers
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