Penny Lowe
Head of Service Delivery at Workbooks.com | United Kingdom
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Penny Lowe is a seasoned executive with nearly four decades of experience in the IT and CRM sectors, currently serving as the Head of Service Delivery at Workbooks.com. In her pivotal role, Penny has demonstrated exceptional leadership and strategic acumen, driving transformative changes that have significantly enhanced the company's service delivery capabilities. Under her guidance, Professional Services revenue has skyrocketed nine-fold, and consultant chargeable utilization has surged from 37% to an impressive 95%. This remarkable achievement underscores her expertise in program management and her ability to optimize operational efficiency.
Penny's strategic initiatives have not only bolstered revenue but have also facilitated substantial client expansion, contributing to a notable increase in annual recurring revenue (ARR) from license sales. Her commitment to excellence is evident in her implementation of robust processes and systems designed to support business scalability, including compliance with ISO 27001 and GDPR standards. This focus on quality and compliance ensures that Workbooks.com remains a trusted partner for its clients in an increasingly regulated environment.
With a strong foundation in requirements analysis, consultancy, and project planning, Penny excels at aligning business objectives with client needs, fostering a collaborative atmosphere that promotes ownership and accountability. Her proficiency in Salesforce.com and marketing strategy further enhances her ability to drive sales management and product development initiatives. As a hardworking and motivated professional, Penny Lowe continues to be a driving force at Workbooks.com, leveraging her extensive experience to deliver exceptional value to clients and stakeholders alike.
Head of Service Delivery at Workbooks.com in March 2012 to Present
SVP - North America at Workbooks.com in April 2019 to Present
Managing Director - Europe at Bluewolf in February 2008 to January 2012
Director of Business Services at Websense in October 2007 to December 2007
Director of Business Services at SurfControl in March 2007 to October 2007
CRM Director at SurfControl in July 2006 to March 2007
Business Services Manager at BlackSpider Technologies Ltd in March 2004 to July 2006
Service Delivery Manager at BlackSpider Technologies Ltd in March 2004 to May 2006
Head of Delivery at Kognitio Ltd in July 2001 to February 2004
Head of Delivery at Cedar plc in January 2001 to January 2004
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Bracknell College, BTEC Advanced Professional Diploma, Management Studies, July 2026
King Edward VI School, Lichfield, July 1974 to July 1981
Loughborough University, BSc, Mathematical Engineering, July 1982 to July 1985
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Customer Relations
Program Management
Integration
Requirements Analysis
Business Process
Professional Services
Sales Operations
Salesforce.com
SaaS
Cloud Computing
New Business Development
Change Management
Business Analysis
Team Leadership
Account Management
Business Strategy
Process Improvement
Strategic Planning
Consultancy
Team Building
Start-ups
IT Strategy
Training
Consultants
Marketing
Leadership
Management
Vendor Management
Project Management
Marketing Strategy
Sales Management
SFDC
Business Planning
Sales
Customer Service
ERP
Enterprise Software
Telecommunications
Business Intelligence
CRM
Managed Services
Business Development
Product Development
Business Transformation
Product Management
Project Planning
Strategy
Business Process Improvement
Solution Selling
Entrepreneurship
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What is Penny Lowe email address?
Email Penny Lowe at [email protected], [email protected] and [email protected]. This email is the most updated Penny Lowe's email found in 2026.
How to contact Penny Lowe?
To contact Penny Lowe send an email to [email protected], [email protected] or [email protected]. (updated on September 21, 2023)
What company does Penny Lowe work for?
Penny Lowe works for Workbooks.com
What is Penny Lowe's role at Workbooks.com?
Penny Lowe is Head of Service Delivery
What is Penny Lowe's Phone Number?
Penny Lowe's phone +44 ** **** *276
What industry does Penny Lowe work in?
Penny Lowe works in the Information Technology and Services industry.
Penny Lowe Email Addresses
Penny Lowe Phone Numbers
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