Paul Technology

Q: What is Paul Technology email address?

Email Paul Technology at pauls@chromausa.com. This email is the most updated Paul Technology email found in 2026.

Q: How to contact Paul Technology?

To contact Paul Technology send an email to pauls@chromausa.com. If you want to call Paul Technology try calling on +19098389977.

Director Customer Support at Chroma Systems Solutions, Inc. | Laguna Niguel, California, United States

About Paul Technology

As the Director of Customer Support at Chroma Systems Solutions, Inc., Paul Technology plays a pivotal role in shaping the customer experience and enhancing operational efficiency within the high technology sector. With over 20 years of experience, Paul has established himself as a visionary leader, adept at driving strategic initiatives that not only elevate customer satisfaction but also streamline technical support processes. His expertise spans across various domains, including CRM management, cross-functional team leadership, and root cause problem solving, which are essential in addressing the complex challenges faced by customers in the electronics and consumer electronics industries.

At Chroma, Paul leads a diverse team that encompasses Technical Support Call Center operations (Tier 1), Application Support (Tier II), and Field Support, including repair and calibration services. His commitment to mentoring both onsite and remote team members fosters a culture of continuous improvement, ensuring that the department remains agile and responsive to customer needs. Under his guidance, the team has successfully implemented innovative solutions that have resulted in multi-million dollar cost savings and significant enhancements in product reliability and quality.

Key projects spearheaded by Paul include the optimization of support workflows and the integration of advanced analytics to better understand customer feedback and service performance. By leveraging his strategic acumen and technical expertise, Paul is not only driving improvements in service quality but also positioning Chroma Systems Solutions as a leader in customer support excellence within the high technology landscape. His ability to align technical support with broader business objectives underscores his role as a vital member of the senior management leadership team, committed to delivering world-class service and fostering long-term customer relationships.

Paul Technology Work

Director Customer Support at Chroma Systems Solutions, Inc. in February 2017 to Present

Senior QA Engineer at AAEON Electronics, Inc. in January 2015 to September 2016

Manager: Technical Support, Market Quality Assurance, Service Engineering/Operations at Sony Electronics, San Diego, CA in January 2001 to January 2014