Patrick Shields
Customer Success Manager at Informa | United States
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Patrick Shields currently serves as the Director of Customer Success at InformaTech, where he plays a pivotal role in enhancing the experience of event sponsors at some of the industry's most significant hybrid trade shows, including BlackHat and the Game Developer Conference. With a focus on driving customer satisfaction and retention, Patrick leads a dedicated team of four Customer Success Specialists, coaching them to execute seamless event delivery processes that ensure sponsors fulfill their contracts and maximize their return on investment (ROI).
His expertise in event management and business process improvement allows him to continuously refine account management strategies, implementing innovative technologies and methodologies that elevate the overall event experience. Patrick is committed to developing best practices that not only benefit his immediate team but also resonate across a network of over 12 Customer Success professionals within the organization. By fostering a consultative approach and leveraging strategic influence, he enhances collaboration and communication, ensuring that each event is tailored to meet the unique needs of sponsors.
In addition to his hands-on leadership, Patrick is adept at data analysis, which informs his decision-making and helps identify trends that can lead to improved customer engagement. His background in public speaking and project management further empowers him to articulate complex concepts clearly, making him a valuable resource for both his team and clients. Through his dedication and innovative mindset, Patrick Shields is not only driving success at InformaTech but also shaping the future of customer experience in the events industry.
Customer Success Manager at Informa in July 2021 to Present
Director of Customer Success at Informa in January 2023 to Present
Customer Success Specialist at Informa in October 2018 to July 2021
Regional Sales Specialist at Rush Enterprises, Inc in December 2017 to October 2018
Management Trainee at Rush Enterprises, Inc in June 2017 to December 2017
Peer Career Advisor at Thunderbird School of Global Management in December 2015 to May 2017
Internal Auditor, Intern at Western Union in June 2016 to August 2016
Intern at Santa Clara County Republican Party in June 2015 to August 2015
Event Assistant at Arizona State University in February 2014 to May 2015
Intern at Pan American Health Organization in June 2014 to August 2014
Assistant Swim Coach, Lifeguard, Swim Instructor at City of Morgan Hill in January 2013 to August 2013
Driver Helper at UPS in December 2012 to December 2012
Construction Laborer at Sunstone Construction Inc. in April 2012 to August 2012
Cadet at UNITED STATES AIR FORCE ACADEMY in June 2010 to March 2012
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Consultative Selling
Consultative Approach
Consultative Sales Management
Influencing Others
Strategic Influence
Influence At All Levels
Influence
Ethical Influence
Cross-functional Collaborations
Customer Retention
Incident Command
Team Performance
Data-driven Decision Making
Data-Driven Insights
Customer Onboarding
Customer Advocacy
Customer Relationship Management (CRM)
Business Strategy
Business Process Improvement
Social Emotional Learning
Spanish
Event Management
Salesforce.com
Writing
Sports
Editing
Nonprofits
Political Science
Swimming
Construction
Project Management
Microsoft Office
Community Outreach
Leadership
Public Speaking
Portuguese
English
Business Communications
Speech
American Foreign Policy
Driving License
Experience Working with Children
Data Analysis
Microsoft Excel
Big Data
Strategy
Strategic Thinking
Customer Service Management
Customer Success
Evaluation Strategies
Customer Engagement
Event Planning
Team Leadership
Data Analytics
Virtual Teams
Team Management
Talent Management
Hiring
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Discover more about InformaWhat is Patrick Shields email address?
Email Patrick Shields at [email protected]. This email is the most updated Patrick Shields email found in 2026.
What is Patrick Shields phone number?
Patrick Shields phone number is +14086121482 and +14084611357.
How to contact Patrick Shields?
To contact Patrick Shields send an email to [email protected]. If you want to call Patrick Shields try calling on +14086121482 and +14084611357.
What is Patrick Shields net worth?
Patrick Shields has an estimated net worth of $375,000 to $499,999
What company does Patrick Shields work for?
Patrick Shields works for Informa
What is Patrick Shields's role at Informa?
Patrick Shields is Customer Success Manager
What industry does Patrick Shields work in?
Patrick Shields works in the Software Development industry.
Patrick Shields Email Addresses
Patrick Shields Phone Numbers
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