Patrick Jesberger
Scrum Product Owner at Progressive Insurance | Greater Cleveland
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As an Advanced-Certified Scrum Product Owner at Progressive Insurance, Patrick Jesberger leverages over 18 years of project experience to drive innovation and enhance user experiences across digital platforms. With a strong foundation in Agile methodologies, Patrick has dedicated the last five years to mastering the Scrum framework, allowing him to effectively manage and prioritize backlogs while ensuring that customer satisfaction remains at the forefront of every project. His expertise in UX enhancements for both web and mobile applications has made a significant impact on Progressive's digital service offerings, where he plays a pivotal role in shaping the user journey.
Patrick's current role involves leading cross-functional teams to implement strategic features that not only meet business objectives but also resonate with customers. His fingerprints can be seen on many of Progressive's current digital experiences, as he collaborates closely with stakeholders to gather insights and translate them into actionable tasks. This hands-on approach ensures that each feature aligns with customer needs, ultimately contributing to higher customer retention rates and improved overall satisfaction.
In addition to his technical skills, Patrick excels in strategic planning and business intelligence, utilizing data-driven insights to inform decision-making processes. His background in call center operations and CRM systems further enhances his ability to understand customer interactions and identify areas for improvement. At Progressive, Patrick finds fulfillment in leading teams, fostering a culture of collaboration, and delivering exceptional digital experiences that set the company apart in the competitive insurance landscape. His passion for continuous improvement and commitment to excellence make him a valuable asset to Progressive Insurance and the broader Agile community.
Scrum Product Owner at Progressive Insurance in August 2014 to Present
Business Systems Project Lead at Progressive Insurance in July 2007 to August 2014
Business Systems Consultant II at Progressive Insurance in September 2005 to July 2007
Contact Center Supervisor at Progressive Insurance in July 1998 to September 2005
Senior Customer Service Representative at Progressive Insurance in June 1991 to July 1998
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Product Owner
Scrum
Communication
Stakeholder Relations
Backlog Management
Attention to Detail
Problem Solving
Agile Methodologies
CSPO
Process Improvement
Strategy
Project Management
Business Process
Performance Management
Project Planning
Customer Satisfaction
Insurance
Customer Experience
User Experience
Coaching
Budgets
Customer Service
Business Intelligence
Requirements Gathering
Customer Retention
Business Analysis
Call Center
Training
Team Building
CRM
Strategic Planning
Team Leadership
Management
Change Management
Call Centers
Business Process Improvement
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Discover more about Progressive InsuranceWhat is Patrick Jesberger email address?
Email Patrick Jesberger at [email protected] and [email protected]. This email is the most updated Patrick Jesberger email found in 2026.
What is Patrick Jesberger phone number?
Patrick Jesberger phone number is +17046095836 and +14408643576.
How to contact Patrick Jesberger?
To contact Patrick Jesberger send an email to [email protected] or [email protected]. If you want to call Patrick Jesberger try calling on +17046095836 and +14408643576. (updated on October 29, 2024)
What is Patrick Jesberger net worth?
Patrick Jesberger has an estimated net worth of $150,000 to $249,999
What company does Patrick Jesberger work for?
Patrick Jesberger works for Progressive Insurance
What is Patrick Jesberger's role at Progressive Insurance?
Patrick Jesberger is Scrum Product Owner
What industry does Patrick Jesberger work in?
Patrick Jesberger works in the Insurance industry.
Patrick Jesberger Email Addresses
Patrick Jesberger Phone Numbers
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