Thermoplastic Piping Systems Sales Specialist @
Industrial Sales @ Ferguson Enterprises
IT Specialist @ HCA
Relationship manager and technical solutions provider.
Thermoplastic Piping Systems Sales Specialist @ Performs activities associated with selling, ordering, and overall management of a sales area dealing with industrial and high purity plastic piping systems that requires knowledge of a unique and/or specialized nature. These activities include researching and utilizing knowledge of highly technical products that are appropriate to
Relationship manager and technical solutions provider.
Thermoplastic Piping Systems Sales Specialist @ Performs activities associated with selling, ordering, and overall management of a sales area dealing with industrial and high purity plastic piping systems that requires knowledge of a unique and/or specialized nature. These activities include researching and utilizing knowledge of highly technical products that are appropriate to their specific and/or unique needs. Also includes responsibility to order specialized merchandise. Incumbents will supervise subordinate sales staff in areas of expertise, exercise judgement within the perimeters of areas of specialized knowledge.
Coordinates the activities with subordinates.
Informs and assists customers regarding technical and specialized material; demonstrates use upon request.
Identifies need for materials and merchandise; identifies criteria and selects vendor to procure specific merchandise meeting identified criteria, such as price, quality, quantity, and delivery date, and places orders.
Plans special promotions; coordinates advertising, procurement of specialized merchandise, staff scheduling, and event marketing.
Compiles and tracks sales data for evaluation.
Knowledge, Skills and Abilities:
Knowledge of merchandising techniques and methods for specialized and/or technical products.
Knowledge of product selection and purchasing practices.
Knowledge of supervisory practices and principles.
Skill in dealing with the public; knowledge of and proven ability to apply customer service techniques.
Skill in preparing and analyzing complex technical specifications. From July 2009 to Present (6 years 4 months) Industrial Sales @ * Prepare cost estimates of materials requested by Customers,Sales, Customer Service Representatives, Stock Maintenance, and appropriate management.
* Compile bill of materials, utilizing knowledge of products to be manufactured.
* Itemize tools, fixtures, or equipment to be manufactured by company or purchased from outside sources.
* Contact manufacturers, factories, and representatives to obtain best-cost information when necessary.
* Compute cost estimates for materials, price escalation, and abnormal freight charges.
* Compare manufacturer's bill of material to determine and price any differences for complete comparisons.
* Correlate all cost information within time frame of bid date and time needed by contractors, sales personnel, and appropriate management.
* Assist others in Quotation Department in price quoting and perform other duties as assigned. From July 2009 to July 2010 (1 year 1 month) IT Specialist @ Web Page Development
Assists department staff to create and develop Web pages for the department and outside clients; makes
recommendations to clients regarding style and content of Web pages; writes online news items; creates
electronic files in a variety of complex formats including graphics, and posts on the Web site; modifies
and updates Web page data according to information received from information providers; establishes
system for insuring that outdated Web data and information is purged.
Develops and maintains complex databases and management information systems in coordination with
department staff and various public and private educational agencies; uses data to prepare complex
reports, on-line documents, Web site pages, information booklets, and other related materials; organizes
data for efficient reporting and retrieval; audits system data and makes necessary modifications; performs
back-up for data systems; retires outdated items and maintains electronic archives of retired materials;.
Establishes and maintains a variety of file systems; assists other department staff to prepare manuals,
reports, brochures and other related documents; creates and formats complex documents including
calendars, schedules and forms; attends department meetings and conferences as requested.
Acts as a liaison for the department to provide client support to various public and private educational
agencies as requested; researches and establishes network of information providers; creates and
maintains current client mailing lists; develops correspondence related to all facets of the position
including letters, memos, emails and faxes; coordinates the development, organization and maintenance
of training modules for clients; researches client inquiries and new technology; trains staff and clients on
using data systems; provides technical assistance. From July 2004 to July 2009 (5 years 1 month) Operations Manager @ Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
Play a significant role in long-term planning geared toward operational excellence.
Oversee overall financial management, planning, systems and controls.
Organization of fiscal documents.
Supervise and coach office manager on a weekly basis.
Direct annual budgeting and planning process for the organization's annual budget with ED
Develop and manage annual budget
Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.
Managing day to day processing of accounts receivable and payable, producing reports as requested.
Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements.
Assisting Executive Director and Board in creating annual organizational budget and monitoring cash flow.
Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties.
Develop long-range forecasts and maintain long-range financial plans.
Develop, maintain and monitor all billings and receipts and for the recording of all revenue transactions, recommend and implement improvements to systems.
Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence. From November 1999 to July 2004 (4 years 9 months) ACM @ Directs the day-to-day workflow in the center by overseeing, prioritizing and delegating to center staff in order to meet deadlines and service levels.
Builds strong relationships and is visible with clients to increase revenue for the center through renewals and expansions.
Continually seeks ways to maximize service revenue in the center.
Serves as the first line of escalation and resolution of client concerns in conjunction with the Area Manager/Area Director, as needed.
Key focus on client retention.
Serve as a resource in assisting clients within the center; whether performing complex administrative tasks and projects, showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
Conducts the move in questionnaire (MIQ) and new client orientations while seeking to build relationships with the clients in an effort to build awareness and usage of administrative support/services.
Serve as a daily contact for clients seeking information, assistance or recommendations through consistently walking the center and networking with the clients in order to build strong relationships and generate referrals; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
Provide the image and service representative of a million dollar business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment. From 2002 to 2003 (1 year) Inside Sales @ Duties and Responsibilities
Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.
Participating fully in training sessions, meetings, skill building and professional development classes.
Identifying decision makers amongst the targeted leads in order to start sales process.
Cooperating with Accounts manager and Sales Supervisor to determine essential strategic approaches for sales.
Maintaining and expanding the database of prospects of the organization.
Outbound and inbound account management.
Supporting the reseller communication channel throughout the sales interval.
Attending sales group meetings concerning sales targets or forecasts, reporting on market situation.
Handling cancellations or changes in sales order and communicating the changes with the related departments.
Coordinating with customer service for status on orders from related plant departments in ensuring the delivery commitment to clients is met.
Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.
Providing effective product demos for end-user customers as well as for the resellers.
Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.
Creating and delivering qualified chances to Accounts Managers where allowed.
Capturing of accurate and complete information in Customer Relationship Management system (CRM).
Attending industry conferences to develop industry expertise and to build network. From December 1996 to November 1999 (3 years)
Bachelor of Arts (B.A.), Political Science @ University of South Carolina-Columbia From 1992 to 1996 Patrick Coutermarsh is skilled in: Sales Management, Account Management, Process Improvement, Forecasting, Sales, Budgets, Purchasing, Strategic Planning, Customer Service, New Business Development, Pricing, Team Building, Sales Operations, Inventory Management, Sales Process, Negotiation, Management, Customer Retention, Retail, Product Development, Marketing, Wholesale, Operations Management, Logistics, B2B, Leadership, Manufacturing, Merchandising, Customer Satisfaction, Contract Negotiation, Project Management, Strategy, Procurement, CRM, Selling, Advertising, Troubleshooting, Training, Marketing Strategy, Key Account Management, Time Management, Product Management, Trade Shows, Cold Calling, Sales Presentations, Networking, Direct Sales, Product Marketing, Salesforce.com, Team Leadership
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