Pat Michael
Patient Contact Services Director (Dept. of Patient Access) at Nebraska Medicine | Omaha, Nebraska, United States
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As the Patient Contact Services Director at Nebraska Medicine, Pat Michael plays a pivotal role in enhancing the patient experience through strategic oversight of the Consolidated Contact/Call Center. With a robust background in ambulatory access and a proven track record in the hospital and healthcare industry, Pat is adept at navigating the complexities of patient services management. Under his leadership, the center efficiently handles over 400,000 outpatient encounters annually, ensuring that patients receive timely and effective communication regarding their healthcare needs.
Pat’s expertise in strategic planning and operational execution is instrumental in optimizing the performance of the Ambulatory Contact Center. He focuses on developing innovative solutions that streamline patient access, improve service delivery, and enhance overall organizational effectiveness. His commitment to leadership development and team building fosters a collaborative environment where staff are empowered to excel in their roles, ultimately contributing to improved patient satisfaction and outcomes.
Key projects under Pat’s direction include the implementation of advanced call management technologies and the establishment of performance metrics that drive accountability and continuous improvement. His skills in management consulting and business development enable him to identify opportunities for growth and efficiency, ensuring that Nebraska Medicine remains at the forefront of patient-centered care. With a strong emphasis on succession planning and organizational effectiveness, Pat is dedicated to cultivating a high-performing team that is well-equipped to meet the evolving demands of the healthcare landscape.
Patient Contact Services Director (Dept. of Patient Access) at Nebraska Medicine in March 2017 to Present
Director of Contact Center Operations at DialAmerica in October 2013 to March 2017
Director of Operations at Red Zone Tickets in January 2013 to July 2013
Location Lead Manager at Gallup in February 2009 to December 2012
Operations Manager at Gallup in May 2006 to January 2008
Interviewing Manager at Gallup in March 1996 to June 2006
interviewer at Talent Plus, Inc. in January 1994 to January 1996
Air Traffic Controller at US Navy in May 1990 to August 1994
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Employee Engagement
Management
Strategic Planning
Leadership
Leadership Development
Change Management
Management Consulting
Organizational Development
Organizational Effectiveness
Performance Management
Team Building
Talent Management
Strategy
Account Management
Succession Planning
Business Strategy
Business Development
Sales
Consulting
Business Process Improvement
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Discover more about Nebraska MedicineWhat is Pat Michael email address?
Email Pat Michael at [email protected]. This email is the most updated Pat Michael email found in 2026.
How to contact Pat Michael?
To contact Pat Michael send an email to [email protected]. (updated on October 31, 2024)
What company does Pat Michael work for?
Pat Michael works for Nebraska Medicine
What is Pat Michael's role at Nebraska Medicine?
Pat Michael is Patient Contact Services Director (Dept. of Patient Access)
What is Pat Michael's Phone Number?
Pat Michael's phone (402) ***-*117
What industry does Pat Michael work in?
Pat Michael works in the Hospitals And Health Care industry.
Pat Michael Email Addresses
Pat Michael Phone Numbers
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