Norma Johnson
Head of Operations at CustomerHD | Panama
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Norma Johnson serves as the Head of Operations at CustomerHD, where she leverages her extensive expertise in contact center operations to drive organizational excellence and enhance customer satisfaction. With a proven track record in aligning performance levels with strategic business objectives, Norma is instrumental in developing and implementing innovative action plans that address leadership development and operational efficiency. Her current focus includes optimizing the Contact Center Operations, where she is spearheading key projects aimed at streamlining processes and elevating service delivery standards.
Under her leadership, CustomerHD has seen significant improvements in employee relations and engagement, fostering a culture that prioritizes collaboration and continuous learning. Norma’s talent for cross-functional team leadership enables her to effectively negotiate and build strategic partnerships with customers, ensuring that their needs are met while aligning with the company’s overarching business strategy. Her analytical skills play a crucial role in assessing performance metrics and identifying areas for improvement, allowing her to implement change management initiatives that resonate across the organization.
In an ever-evolving telecommunications landscape, Norma remains at the forefront of industry trends, utilizing her knowledge to drive strategic initiatives that enhance operational capabilities. Her commitment to excellence not only boosts organizational performance but also cultivates a customer-centric environment that positions CustomerHD as a leader in the contact center industry. Through her visionary approach, Norma Johnson continues to make a lasting impact on the operational success and growth of CustomerHD.
Head of Operations at CustomerHD in February 2023 to Present
Admin & Finance Consultant at UN Environment Programme in August 2022 to February 2023
Manager Collections North America at Philips in November 2017 to March 2020
Manager - Customer Information Center at LG Electronics Panama, S.A. in February 2017 to November 2017
Director, Americas Cash Processing & Accounts Receivable at Grainger in February 2014 to December 2015
Sr Manager, Cash Processing & Accounts Receivable at Grainger in September 2012 to February 2014
Manager - Accounts Payable Americas at Grainger in June 2011 to September 2012
Site Director at Sitel - Business in January 2008 to May 2011
Director of Operations at Sitel Panama, S.A. in September 2007 to April 2008
Senior Operations Manager at Sitel in January 2004 to January 2007
Operations Manager at BMG Columbia House in January 2002 to January 2007
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Workforce Management
Call Center
Operations Management
Performance Management
Customer Experience
BPO
Customer Service
Coaching
Team Building
Forecasting
Process Improvement
Team Leadership
Leadership Development
Vendor Management
P&L Management
Problem Solving
Employee Relations
Strategic Planning
Quality Assurance
Outsourcing
Business Process Improvement
Change Management
Contact Centers
Cross-functional Team Leadership
Call Center Development
Employee Training
Executive Management
Team Management
Customer Retention
Call Centers
CRM
Leadership
Recruiting
Telecommunications
Training
Management
Customer Satisfaction
Account Management
Negotiation
Business Analysis
Strategy
Business Strategy
Analysis
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Discover more about CustomerHDWhat is Norma Johnson email address?
Email Norma Johnson at [email protected] and [email protected]. This email is the most updated Norma Johnson email found in 2026.
What is Norma Johnson phone number?
Norma Johnson phone number is +15078315806.
How to contact Norma Johnson?
To contact Norma Johnson send an email to [email protected] or [email protected]. If you want to call Norma Johnson try calling on +15078315806. (updated on November 04, 2024)
What company does Norma Johnson work for?
Norma Johnson works for CustomerHD
What is Norma Johnson's role at CustomerHD?
Norma Johnson is Head of Operations
What industry does Norma Johnson work in?
Norma Johnson works in the Hospitals And Health Care industry.
Norma Johnson Email Addresses
Norma Johnson Phone Numbers
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