Nile Roberts
Solutions Consultant at Contender Solutions | Raleigh, North Carolina, United States
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Nile Roberts serves as the Senior IT Director of IT Operations and ServiceNow Program Owner at Enact Mortgage Insurance, where he plays a pivotal role in shaping and executing the organization's technology strategy. With a robust background in IT leadership, Nile is responsible for overseeing a high-performing global technology team that ensures seamless service delivery across various domains, including Service Desk Operations, Deskside and Field Support Services, and Mobility Services. His expertise in ITIL and ServiceNow enables him to implement best practices that enhance operational efficiency and elevate the user experience.
Currently, Nile is spearheading key projects that focus on process improvement and the integration of advanced technologies into Enact’s infrastructure. His leadership in Application Operations and Support, coupled with a strong emphasis on Endpoint Security, ensures that the organization not only meets but exceeds industry standards for data protection and service reliability. Nile’s strategic vision is complemented by his proficiency in telecommunications and business analysis, allowing him to identify opportunities for innovation and drive transformative initiatives within the organization.
As a versatile technology strategist, Nile leverages his strong data analytics skills to inform decision-making and optimize IT operations. His commitment to fostering collaborative relationships with stakeholders enhances customer satisfaction and strengthens organizational effectiveness. Through his role, Nile Roberts exemplifies a dedication to excellence in IT management, continually striving to align technology solutions with business objectives and deliver exceptional value to Enact Mortgage Insurance.
Solutions Consultant at Contender Solutions in April 2025 to Present
Senior IT Executive – IT Operations, End User Services, and ServiceNow Solutions at Enact Mortgage Insurance in July 2014 to October 2024
ServiceNow Platform and Solution Delivery Owner at NetApp in September 2011 to July 2014
Operations Manager, Global Support Center at Credit Suisse in February 2010 to September 2011
Manager, Global Desktop Operations and Asset Management at Nortel in August 1998 to February 2010
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Consulting
Solution Focused
End User Services
ServiceNow
IT Service Management
ITIL
Program Management
PMO
Cross-functional Team Leadership
Process Improvement
Vendor Management
IT Strategy
Project Management
Leadership
Strategy
Managed Services
Telecommunications
Management
Operations Management
Outsourcing
Analysis
Business Analysis
Team Leadership
Visio
CRM
Integration
Change Management
PMP
SDLC
Data Center
Software Project Management
IT Management
Troubleshooting
Enterprise Architecture
Technical Support
Information Technology
Cloud Computing
Software Documentation
Business Intelligence
Project Portfolio Management
Business Process Improvement
Team Building
Professional Services
SharePoint
Process Engineering
Service Delivery
Requirements Analysis
Customer Relationship Management (CRM)
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Discover more about Contender SolutionsWhat is Nile Roberts email address?
Email Nile Roberts at [email protected]. This email is the most updated Nile Roberts email found in 2026.
What is Nile Roberts phone number?
Nile Roberts phone number is +19194546143 and +19194764627.
How to contact Nile Roberts?
To contact Nile Roberts send an email to [email protected]. If you want to call Nile Roberts try calling on +19194546143 and +19194764627.
What company does Nile Roberts work for?
Nile Roberts works for Contender Solutions
What is Nile Roberts's role at Contender Solutions?
Nile Roberts is Solutions Consultant
What industry does Nile Roberts work in?
Nile Roberts works in the Insurance industry.
Nile Roberts Email Addresses
Nile Roberts Phone Numbers
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